Outlet Supervisor

Overview

As the world’s largest family of luxury hotels, we take pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. We strive to create warm and sophisticated experiences for guests seeking a richer perspective on the world. Each hotel cultivates a distinctive style and ambience with opportunities to provide personal and enriching experiences.

Located on Doha’s longest private beach and nestled in landscaped gardens, the Inter Continental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa Inter Continental. Situated minutes from downtown Doha and major government and corporate offices, as well as near Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings that redefine luxury.

As an Outlet Supervisor, you will support the overall outlet operations to deliver and maintain guest satisfaction and business results. Your responsibilities include promoting guest satisfaction in your F&B venue, supervising operations in accordance with the established F&B concept and hotel standards, ensuring operating standards are adhered to to achieve the highest level of service and profitability, assigning tasks to team members, and periodically checking their performance.

Additionally, you will be expected to:

• Supervise the daily operation of the assigned Food & Beverage outlet to ensure efficient and seamless service.
• Lead, coach, and motivate the team to consistently deliver exceptional guest experiences.
• Monitor service standards and ensure compliance with brand and hotel operating procedures.
• Support the Outlet Manager in scheduling, training, performance management, and team development.
• Handle guest feedback professionally and resolve concerns promptly to ensure guest satisfaction.
• Ensure cleanliness, hygiene, safety, and food handling standards are maintained at all times.
• Monitor stock levels, coordinate requisitions, and minimize waste through effective inventory control.
• Drive upselling initiatives and support the achievement of revenue and guest satisfaction targets.
• Conduct pre-shift briefings and communicate daily operational priorities with the team.
• Foster a positive, collaborative, and inclusive working environment.

Ideally, you’ll have some or all of the following competencies and experience:

• Similar experience in a luxury hotel and/or resort
• Excellent communication skills
• Strong interpersonal skills and excellent command of written and spoken English
• Additional language is an added advantage
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family. As a team, we work better together—we trust and support each other, do the right thing, and welcome different perspectives. You’ll see how your care for guests shows in the little things that make a difference. Visit  to learn more about us. We look forward to seeing how your passion and personality fit to deliver memorable experiences to our guests.

Note:

If you don’t meet every single requirement, but believe you’d be a great fit for the job, you can still apply. Start your journey with us today.