Guest Experience Expert - Guest Relations

Additional Information

Job Number

Job Category Rooms & Guest Services Operations

Location 1 West Bay Lagoon, Doha, Qatar

Schedule Full Time

Located Remotely? No

Position Type Non-Management

At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class spa facilities with a state-of-the-art fitness center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence.

The property is also ideal for events with a wide selection of meeting rooms, stunning wedding venues, and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you’re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha presents a truly remarkable setting for life’s most meaningful moments.

Our jobs aren’t just about giving guests a smooth check‑in and check‑out. Instead, we want to build a memorable and unique experience. As a Guest Experience Expert you will take the initiative to deliver a wide range of services that guide guests through their entire stay. You are empowered to move about your space and do what needs to be done.

Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).

Doing all these things well – and other reasonable job duties as requested – is critical to getting it right for our guests and our business each and every time.

Education
:
High school diploma or G.E.D. equivalent.

Related Work Experience
:
No related work experience.

Supervisory Experience
:
No supervisory experience.

License or Certification
:
None.

• Exclusive training and leadership development programs
• Recognition and rewards for exceptional service
• Preferential membership rates at Marriott Hotels globally
• Dining & wellness discounts for your family and you
• Medical insurance coverage
• An HR team dedicated to your success and wellbeing

We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz‑Carlton and guide us each day to be better than the next. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.