Housekeeping Coordinator

Responsibilities

• Order all guest room amenities, cleaning chemicals and other consumables.
• Perform courtesy calls to follow up with guests to ensure a high-quality experience.
• Update productivity reports and operational data sheets, including deep‑cleaning records.
• Coordinate the daily allocation of guest rooms and public areas to Housekeeping Attendants, ensuring balanced workloads and operational efficiency.
• Maintain clear and timely communication between the Housekeeping Office, Housekeeping team, Front Office, Engineering, Laundry, and other departments to support seamless hotel operations.
• Monitor room status updates and ensure guest rooms are cleaned, inspected, and released in a timely manner.
• Manage and maintain the Lost & Found process, ensuring all items are accurately logged, securely stored, and returned to guests in accordance with IHG policies.
• Prepare daily housekeeping reports, including room assignments, room status, productivity, and other operational records.
• Respond promptly to guest requests and coordinate with the housekeeping team to ensure exceptional service and guest satisfaction.
• Anticipate guest needs and consistently exceed expectations by delivering timely, personalized, and professional service.
• Ensure compliance with IHG brand standards, hotel policies, and health, safety, and security procedures.
• Maintain accurate housekeeping records, filing systems, and administrative documentation.
• Assist with scheduling, attendance records, and other departmental administrative tasks as required.
• Coordinate with Engineering to report and follow up on maintenance issues in guest rooms and public areas.
• Support the Housekeeping leadership team with daily operations, special projects, inventories, and departmental initiatives.
• Promote a positive, professional, and collaborative working environment while demonstrating IHG's Winning Ways and service culture.

• Communicate effectively with all other departments.
• Ability to work a flexible roster.
• Attend meetings, training sessions and any other required meeting or training session.
• Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
• Ensure safe work practices are adopted at all times and report any OHS concerns immediately to your direct manager or HR Manager.
• Consistently achieve in accordance with hotel standards and as directed by your supervisor and/or manager.
• Consistently meets productivity targets.
• Guest satisfaction ratings.
• Personal presentation.
• Ensuring all the housekeeping admin related tasks are handled efficiently.

• ‘Can do’ attitude and a high level of energy.
• Professionally groomed.
• Able to work well independently.
• Should be sturdy and medically fit.

• Ability to speak and understand English confidently and clearly.
• Able to read and write English.

• Minimum 2 years Housekeeping Experience in a 4-5 Star Hotel.
• Age between 22 to 30 years.

• Good understanding of various housekeeping software like PMS, material ordering tool, guest experience tool, payroll related tools.