Clerk-Front Desk

Position Summary

Process all guest check‑ins by confirming reservations, assigning rooms, issuing and activating room keys, and processing all payment types including room charges, cash, checks, debit, or credit.

Process all check‑outs, including resolving late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track room readiness for check‑in; communicate parking procedures, dispatch bell or valet staff as needed; supply guests with directions and information regarding the property and local areas of interest.

Run daily reports (number of arrivals, departures), identify any special requests, and verify reports for accuracy. Complete designated cashier and closing reports in the computer system, cash personal checks and traveler’s checks, count the bank at the beginning and end of shift, and balance drop receipts according to accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager. Follow all company policies and procedures; maintain a clean and professional appearance, confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Use clear and professional language; answer telephones with appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.

Stand, sit, or walk for extended periods; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related
  
  Work Experience:
  
  None.
• Supervisory
  
  Experience:
  
  None.
• License or Certification:
  None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.