Front Office Manager

Job Description

• Lead and manage the front office team, including reception, concierge, and reservations staff
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Train and motivate front office staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage department budgets and control expenses
• Ensure compliance with brand standards and local regulations
• Implement and maintain efficient front office procedures and systems
• Develop and execute revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detail

• Bachelor's degree in Hospitality Management or related field.
• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role.
• Proven leadership skills with the ability to train, motivate, and mentor team members.
• Excellent customer service skills and a passion for delivering exceptional guest experiences.
• Strong financial acumen and experience in budgeting and revenue management.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• In-depth knowledge of front office procedures, revenue management principles, and industry best practices.
• Excellent problem-solving, decision-making, and conflict resolution abilities.
• Strong organizational and time management skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Multilingual abilities, with fluency in English and Arabic(preferred).
• Adaptability to changing priorities and ability to work well under pressure.
• Strong communication and interpersonal skills to interact effectively with guests, staff, and management.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.