Hostess - Butterfly Room

Our Associate Experience

We believe exceptional work deserves exceptional care. At Rosewood Doha we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work.

This includes the following benefits:

• A competitive salary and benefits package
• High‑quality associate accommodation in prime locations in the heart of Lusail and The Pearl
• A birthday day off because your milestones matter
• Personalized development plans and continuous learning opportunities to support your career journey

• Ensure guest satisfaction by delivering the brand promise and providing exceptional guest service.
• Exercise responsible behavior at all times and positively represent the restaurant team and Rosewood Hotels & Resorts.
• Resolve guest and associate complaints quickly and efficiently, maintaining positive guest and associate interactions.
• Execute and support guest service standards and hotel brand standards, driving guest satisfaction and loyalty.
• Understand guest needs and recommend appropriate features and services to exceed expectations.
• Greet guests, seat them accordingly, and inform the team of special attention guests.
• Provide excellent service to all associates in other departments as appropriate.
• Establish rapport with guests, ensuring regular guests are recognized and greeted.
• Collaborate with other restaurant associates flexibly to support overall hotel success.
• Answer all incoming calls with correct telephone etiquette, promptly and courteously, and ensure accurate telephone messages.
• Provide up‑to‑date information on the restaurant menus and hotel offerings.
• Assist in maximizing table occupancy and filtering clientele, staying aware of future booking constraints.
• Be fully aware of special table allocations and policy restrictions.
• Monitor and trace all confirmations by phone or email, keeping a record in an organized manner.
• Handle all payment methods correctly, including credit cards and other forms of payment.
• Attend briefings, tastings, and core training to fully understand product and menu items.
• Complete assessments and tests as required.
• Understand the flow of service during service periods, flexing roles as necessary.
• Follow opening and closing checklists.
• Perform cashier functions and follow Micros cashiering procedures, balancing cash and credit card charges and remitting cash to the back‑office safe.
• Check bookings on Open Table and print booking sheets for briefing.
• Ensure all reservations are communicated to the manager or supervisor on duty in a detailed handover.
• Efficiently manage guest arrivals and departures, keeping the booking system updated.
• Acknowledge and welcome all arriving guests, bid farewell to departing guests, leaving them with a good and professional lasting impression.
• Maintain a high standard of personal appearance and hygiene according to hotel and department grooming standards.
• Grow and improve skills through training, assessment, and performance reviews.
• Be creative and innovative, contributing to the operation's success.
• Inform the Restaurant Manager and Assistant Manager of special attention guests.
• Manage stationery and menus in the restaurant.

While specific qualifications are not listed, the role requires strong customer service skills, the ability to handle multiple responsibilities in a fast‑paced environment, and a commitment to teamwork and continuous improvement.