Front Desk Receptionist

About the Role

The Front Office Receptionist welcomes guests to the property, providing an exceptional guest experience at check‑in, during the guest’s stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assist guests with all inquiries pertaining to hotel services, hours of operation, key hotel personnel, in‑house events, directions, and other related matters.
• Respond to all guest requests accurately and in a timely manner.
• Interact with guests in person and by phone.
• Resolve guest complaints and find opportunities to recognize and personalize service.
• Adhere to Four Seasons Hotel’s standards as well as policies and procedures.
• Comply with Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee Handbook.
• Work harmoniously and professionally with co‑workers and direct supervisors.

• One year or more of experience working within a luxury hotel or similar environment is considered an asset.
• Excellent interpersonal and communication skills.
• Cross‑cultural sensitivity and a strong customer service orientation.
• Guest‑centric mindset and understanding of the importance of guest preferences.

• Opportunities to build a successful career with global potential.
• A unique strong culture with a diversity of 50 different nationalities.
• Living accommodation in a high‑quality, well‑resourced apartment.
• Excellent training and development opportunities.
• Employee recognition programs.
• Complimentary nights at FS Hotels worldwide.
• Paid home leave tickets.
• Complimentary meals in employee restaurants.
• Free transportation to work.
• Medical coverage.

Hotel will apply for the work authorization for a successful candidate.