Front Office Receptionist

Responsibilities

• Ensures incoming guests are given the highest possible personal service.
• Maintains effective communication with all related departments to ensure smooth service delivery.
• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
• Greets guests on their arrival ensuring they feel expected and welcome.
• Ensures the guest receives the accommodation he/she is expecting.
• Maintains an up-to-date knowledge of hotel and local services and supplies information in response to guest queries.
• Deals swiftly, efficiently and sensitively to guest complaints and follows through.
• Maintains awareness of guest profile through the Opera guest history.
• Using computerized Front Office systems, processes accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.
• Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
• Accurately administers Front Desk Clerical systems and procedures.
• Provides currency exchange services.
• Balances accounts of day’s business at end of shift.
• Complies with all laid down systems and procedures.
• Records all instances of refused business, with reasons of refusal.
• Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.
• To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.
• Promotes the hotel’s outlets and special events at all times.
• Maintains an awareness of competitor’s rates and occupancy levels.
• Maintains an awareness of rates levels to be sold on a daily basis and occupancy levels.

• Similar experience in a luxury hotel and/or resort.
• Knowledge in Opera PMS is essential.
• Strong communication skills.
• Strong interpersonal skills and excellent command of written and spoken English.
• Additional language is an added advantage.
• Strong organizational skills.
• Ability to work in a fast‑paced environment.
• Ability to multitask.

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.

We aim to deliver True Hospitality for Good by making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world.