Receptionist Education

About Us

A Great Stay Starts at Premier Inn. Premier Inn is a British hotel chain and the UK's largest hotel brand with more than 900 hotels in the UK, Germany, UAE, and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region.

At Premier Inn we make everyday experiences special for millions of customers and create excellent career opportunities for people like you.

Your passion and energy will be infectious as you welcome our guests and support them through their check‑in and check‑out procedures. You will manage guest expectations in a fast and busy environment, pay close attention to detail, and handle payments and data entry with ease to support accurate reporting.

• Greet and welcome guests, visitors, and suppliers; answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answer guest‑related queries and provide information on promotions, room prices, activities, and events in the surrounding area.
• Ensure payments are made according to cash handling procedures and process all reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long‑term relationships.
• Drive online mentions and promote customer feedback.
• Understand online guest feedback and explore improvement options.
• Carry out general office duties, including correspondence, emails, and filing, to ensure smooth running of the reception area.
• Maintain appropriate stock of supplies and reception stationery.
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery.
• Ensure safety of all guests in line with safety procedures and guidelines.

• Excellent communication skills.
• Strong attention to detail.
• Flexible, agile, and able to work under pressure.
• Ability to work both independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to our guests.

• Minimum of one‑year experience as a Hotel Receptionist in the Front Office department of a hotel.
• Knowledge of Opera (PMS).
• Arabic language – speaking, writing, and reading.

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and a good work‑life balance. We support career growth and development and promote from within.