Assistant Restaurant Manager

Job Qualifications

• Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field is preferred.
• Minimum of 2 years of experience as an Assistant Restaurant Manager or in a supervisory role within a luxury hotel or high‑quality restaurant.
• Previous experience in banquet operations is required.
• Strong knowledge of Food & Beverage operations, restaurant service standards, banquet operations, menu offerings, and beverage service.
• Strong leadership, communication, organizational, and problem‑solving skills.
• Good understanding of revenue generation, upselling, cost control, inventory management, and operational efficiency.
• Excellent guest relations skills with the ability to handle guest concerns professionally and effectively.
• Proficiency in Point‑of‑Sale systems and relevant restaurant reservation and hotel systems is preferred.
• Fluency in English is required; additional language skills are an advantage.
• Flexibility to work shifts, weekends, public holidays, and extended hours based on operational requirements.

• Assist the Restaurant Manager in overseeing the daily operations of the restaurant and ensuring efficient service delivery.
• Support the implementation and consistent delivery of the outlet concept, hotel standards, and departmental procedures.
• Maintain an active presence on the floor during service periods to oversee operations, engage with guests, and support the team.
• Ensure all service sequences, operating procedures, restaurant pathways, and brand standards are consistently followed.
• Conduct engaging and informative pre‑shift briefings covering reservations, guest preferences, menu updates, promotions, service priorities, and sales targets.
• Assign duties and responsibilities to team members and monitor performance throughout the shift.
• Ensure the outlet is adequately staffed according to business levels and operational requirements.
• Maintain comprehensive knowledge of all food and beverage offerings to support recommendations, upselling, and effective team guidance.
• Coordinate closely with the Culinary team and other hotel departments to ensure seamless service delivery.
• Support banquet operations, including event preparation, set‑up, service execution, and coordination, as required.
• Review banquet event requirements and ensure the team is fully briefed on event details, service standards, and guest expectations.
• Oversee outlet opening and closing procedures, including cash handling and end‑of‑day reconciliation.
• Ensure all operational checklists are completed accurately and within the required timelines.
• Monitor the proper use, handling, and maintenance of operating equipment, furniture, fixtures, and supplies.
• Report and follow up on maintenance concerns, operational issues, and potential service risks.

• Ensure all Chedians consistently deliver exceptional, personalized, and anticipatory service in line with the hotel's standards.
• Engage with guests to understand their needs, preferences, and feedback.
• Ensure guest preferences, special requests, and celebrations are communicated to the relevant teams to support personalized service.
• Handle guest feedback, concerns, and complaints promptly and professionally, ensuring appropriate follow‑up and satisfactory resolution.
• Support the Restaurant Manager in monitoring guest satisfaction and implementing service improvement initiatives.
• Maintain positive and professional relationships with guests, colleagues, and business partners.

• Support the achievement of the outlet's revenue, profitability, and financial objectives.
• Monitor daily revenue, sales performance, average spend, sales mix, and business levels.
• Encourage and support effective upselling and revenue‑generating initiatives.
• Assist in controlling operating expenses, payroll costs, inventory, wastage, and the use of equipment and supplies.
• Participate in regular inventory and stock checks in accordance with hotel procedures.
• Ensure all cash handling, discounts, voids, corrections, and settlements comply with established policies and procedures.
• Assist with the preparation of duty rosters, operational reports,…