Outlets Manager

Qualifications and Experience

• Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field is preferred.
• Minimum of 2 years of experience as an Outlet Manager or in a similar managerial role within a luxury hotel or high-quality restaurant.
• Previous experience as an Assistant Outlet Manager may be considered, subject to demonstrated operational and leadership experience.
• Strong knowledge of Food & Beverage operations, service standards, menu offerings, beverage service, and restaurant systems.
• Proven leadership, team management, communication, and problem‑solving skills.
• Strong commercial awareness with knowledge of budgeting, forecasting, cost control, inventory management, and revenue optimization.
• Excellent guest relations skills with the ability to handle concerns professionally and effectively.
• Proficiency in Point‑of‑Sale systems and relevant restaurant reservation and hotel systems is preferred.
• Fluency in English & Arabic is required; additional language skills are an advantage.
• Experience in banquet operations is an advantage, where applicable.

• Operations
• Manage the daily operations of the assigned outlet efficiently and in accordance with the established concept, hotel standards, and departmental procedures.
• Ensure the consistent delivery of professional, personalized, and exceptional service.
• Maintain a strong presence on the floor during service periods to oversee operations, engage with guests, and support the team.
• Ensure all service sequences, operating procedures, restaurant pathways, and brand standards are consistently followed.
• Conduct engaging and informative pre‑shift briefings covering daily operations, guest preferences, reservations, menu updates, promotions, service priorities, and sales targets.
• Ensure a thorough knowledge of all food and beverage offerings and promote effective recommendations and upselling.
• Assign responsibilities effectively and monitor team performance to ensure smooth and efficient operations.
• Ensure appropriate staffing levels and prepare duty rosters according to business requirements.
• Oversee outlet opening and closing procedures, including cash handling and end‑of‑day reconciliation.
• Ensure the proper use and maintenance of operating equipment, systems, furniture, fixtures, and supplies.
• Conduct regular outlet inspections and coordinate maintenance requirements with the relevant departments.
• Ensure all operational checklists are accurately completed and followed.
• Maintain effective communication with the Food & Beverage leadership team and promptly report operational concerns or potential risks.
• Collaborate with Culinary and other relevant departments to ensure seamless service delivery.
• Guest Service
• Ensure all Chedians consistently deliver exceptional, personalized, and anticipatory service in line with the hotel's service standards.
• Build positive relationships with guests and actively engage with them to understand their preferences and enhance their experience.
• Ensure guest preferences, special occasions, and relevant information are recorded and communicated to support personalized service.
• Handle guest feedback, concerns, and complaints promptly, professionally, and effectively, ensuring appropriate follow‑up.
• Monitor guest satisfaction and implement improvement initiatives based on feedback and service performance.
• Maintain positive and professional relationships with guests, colleagues, and business partners.
• Financial & Administrative
• Support the achievement of the outlet's revenue, profitability, and financial objectives.
• Monitor daily revenue, sales performance, average spend, sales mix, forecasts, and business trends.
• Drive revenue through effective upselling, promotions, menu recommendations, and team engagement.
• Control operating expenses, payroll costs, inventory, wastage, and the use of equipment and supplies.
• Participate in the preparation of the annual budget, revenue forecasts, and business plan for the outlet.
• Conduct regular inventory and stock checks in accordance with hotel procedures.
• Ensure all transactions, cash handling, voids, discounts, corrections, and settlements comply with established…