Front Desk Agent

Reporting to the Front Office Manager responsibilities and essential job functions include but are not limited to the following

• Consistently offer professional friendly and engaging service
• Processing of guest check-ins by confirming reservations assigning rooms in collaboration with Housekeeping and Reservations
• issuing and activating room key
• Responsible of all payment types such as cash checks debit credit and all room charges
• Process all check-outs including resolving any late and disputed charges while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling which includes currency exchange and balancing a float
• Handle guest requests questions and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies procedures and service standards
• Performs any and all other tasks assigned by management
• Upholds the highest standard of internal and external customer service at all times
• Proficient in the English Language (verbal & written), second language is an advantage
• Previous working knowledge of Opera is an asset
• Required knowledge of MS Office
• Must be able to handle multiple tasks in a dynamic, fast-paced environment
• Ability to focus attention to guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities