Caf & Dining Experience Manager

Job Description

Serve as the face and brand ambassador of the Traiteur concept creating a warm welcoming and memorable experience for every guest Oversee the daily front-of-house operations across the Traiteur Caf Dine-in Area Sushi Bar and Live Arabic Bakery Ensure a seamless guest journey from arrival to departure delivering personalized and attentive service at every touchpoint Welcome guests manage seating arrangements and maintain smooth guest flow during operating hours Provide expert recommendations on menu offerings signature dishes beverages and seasonal promotions to enhance the dining experience and maximize sales Build strong guest relationships by anticipating needs recognizing preferences and ensuring guest satisfaction Handle guest feedback special requests and service recovery promptly and professionally Coordinate closely with culinary bakery sushi and service teams to ensure efficient operations and consistent service delivery Monitor service quality cleanliness ambiance and presentation to maintain premium hospitality standards Lead coach and motivate the front-of-house team fostering a culture of exceptional service and continuous improvement Conduct daily team briefings and ensure all team members are knowledgeable about menus promotions and service standards Identify training needs and support the ongoing development of team members Drive revenue through upselling cross-selling and promoting signature products and guest experiences Monitor guest feedback service trends and operational performance implementing improvements where needed Ensure compliance with company policies food safety hygiene health and safety and brand standards Collaborate with Marketing and Food amp Beverage teams to support promotional campaigns seasonal activations and special events Prepare operational reports monitor key performance indicators KPIs and recommend initiatives to enhance guest satisfaction and business performance Act as a role model by demonstrating professionalism leadership and a genuine passion for hospitality

Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred. Minimum 3 5 years of experience in luxury hotels, premium caf s, fine dining restaurants, or upscale lifestyle hospitality concepts. Previous experience in a supervisory or managerial front-of-house role is required. Experience in guest relations, restaurant operations, or luxury food amp beverage concepts is highly desirable.

Knowledge of food safety, hygiene, and HACCP standards.