Job Description & How to Apply Below
Our Associate Experience
We believe exceptional work deserves exceptional care At Rosewood Doha we offer a thoughtfully designed associate experience that supports your wellbeing growth and life beyond work
- A competitive salary and benefits package
- High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
- A birthday day off because your milestones matter
- Personalized development plans and continuous learning opportunities to support your career journey
These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us
Your RoleEssential Duties and Responsibilities
- Managing smooth operation of Manor Club and Apartment Lounge with highest level of services
- Maintaining healthy working environment to Manor associates and Lounge associates
- Review performances of each team member and planning for carrier improvement
- Minimizing operational expenses
- Ensures the punctuality and appearance of all Manor Club Apartment Lounge team members making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene according to the hotel and department s grooming standards
- Comply and adhere to the Rosewood company policies
- Take on other tasks in addition to the ones stated in a reasonable framework
- Be a brand ambassador at all times and ensure brand integrity and clarity are always maintained
- Model the company s culture vision mission and core values at all times
- Appear as a role model to Manor Club Apartment Lounge department
- Report any usual occurrences and any concerns to the Director Rooms
- Display hospitality skills when dealing with guests and associates
- Effective scheduling based on forecast business
- Oversees and elaborate Standard Operating Procedures when needed
- Recruitment and selection of all Manor Club Apartment Lounge Team Members following the guidelines when recruiting and use a competency-based approach to selecting employees
- Conducts annual Performance Development Discussions with Manor Club team members supports them in their professional development goals
- Plans and implements effective training program for all Manor Club Apartment Lounge team members in coordination with the Area Learning amp Development Manager
- Creates and develops activities activations for the Manor Club
- Supports Departmental Trainers through on-going feedback and assistance at monthly meetings
- Develops the skills and effectiveness of all Manor Club Apartment Lounge team members through the appropriate training coaching and or mentoring
- Ensure the team is following the sustainability program in place
- Prepares and posts monthly activity schedules
- Encourages team members to be creative and innovative challenging and recognizing them for their contribution to the success of the operation
- Elaborate weekly schedules approve vacations etc
- Ensure that Rosewood brand standards LQA FORBES Sequence of service product knowledge and all other departmental standards are implemented daily
- Ensure the team has the necessary tools to execute their tasks up to standard
- Conduct LQA and FORBES audits through GO Audits
- Ensures that all Manor Club and Apartment Lounge team members deliver the promise and always provide exceptional Guest Services
- Ensures that the team also provides excellent service to internal customers as appropriate
- Greets and checks-in Notable guests and Long Stay guests
- Ensures that all the team members are aware of current promotions policies and other important information
- Ensures that the team is familiar with the hotel s products and services
- Implements guest recognition initiatives and maintains a relevant guest history database
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner following through to make sure problems are resolved satisfactorily
- Maintains positive guest and colleague interactions with good working relationships
- Personally and frequently verifies that guests are receiving the best possible experience during check-in and checkout
- Inspects rooms of Notable guests to ensure full setup is organized
- Spends time in the Manor Club Lounge and Apartment Lounge during the meal periods to ensure that both areas are managed well by the respective team and delivers the promise
- Ensures that guest history records are accurately maintained and all repeat guests are pre-registered
- Conduct Hotel Apartment Check In s and Check Out s according to Rosewood policies and SOP s
- Maximizes team member productivity through the use of multi-skilling multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
- Ensures that Manor Club and Apartment Lounge operates with the lowest possible cost structure while also delivering on the promise to the guest proactively managing costs
- Ensures that hotel company and local rules policies and regulations relating to money handling are adhered to including…
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