Food and Drinks Supervisor

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Banquet Supervisor, you're not just overseeing the seamless execution of daily banquet operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

ob Responsibilities The Banquet Supervisor will oversee and be personally involved in all operational aspects of respective banquet events, liaise with the event organiser and assure that all service steps are. Specifically, you will be responsible for performing the following tasks to the highest standards:

General:

-It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. Waldorf Astoria Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements. It is part of your role and your responsibility to fully support all learning and development activities.

You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority. Use of the hotel's network, computers or internet access which is in the hotel's view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.

Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental. Ensure compliance with the Hilton Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site. Waldorf Astoria West Bay has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.

To carry out any additional duties requested by management, related to hotel operational activities.

Departmental:

-Support the Assistant Manager in all operational and administrative aspects of Banqueting Operations to assure a smooth day to day operation and take charge of the department in his absence. Maintain a great synergy between Banqueting operations and all other F&B outlets. Work closely with the respective Culinary team members on coordinating service flow, timings and set ups of all events, including coffee breaks, buffet, set menus, cocktail receptions and any others as required.

Constantly update the file with detailed overview of all banquet venues and work closely with the Assistant Manager and the Director of Banquets together to determine possible lay outs, set ups and floor plans. Ensure all venues will be fully set, including lighting music, decoration and other details at least thirty minutes’ prior the scheduled start time. Responsible that all audio-visual equipment will function perfectly, and organisers will be asked about optimal sound and visual effects;

a IP deck or cell phone number will be given to the meeting organizer with which the audio visual technician can be summoned throughout the meeting. Ensure accuracy of all printed material, menus and buffet tags for every event: current, spelled correctly, clean and presentable. Assist the Director of Banquets and the Assistant Manager to observe all aspects of the business forecast and to plan the equipment and supplies accordingly and maintain access to resources of casual labour and assure high quality casual labour is available at all times.

Support the Assistant Manager to supervise the overall maintenance and cleanliness of the outlet at all times and as assigned carry out monthly or more frequent walk-throughs with the…