Duty Manager

Our Associate Experience

Our Associate Experience We believe exceptional work deserves exceptional care At Rosewood Doha we offer a thoughtfully designed associate experience that supports your wellbeing growth and life beyond work This includes High-quality associate accommodation in prime locations in the heart of Lusail and the PearlA birthday day off because your milestones matter Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us

Essential Duties and Responsibilities Maintain complete knowledge of and comply with all departmental policies service procedures and standards Ensure that standards are maintained at a superior level on a daily basis Maintain complete knowledge of correct maintenance and use of equipment Use equipment only as intended Anticipate guests needs respond promptly and acknowledge all guests however busy and whatever time of day Resolve guest complaints ensuring guest satisfaction Monitor and maintain cleanliness sanitation and organization of assigned work areas Maintain complete knowledge at all times of All hotel features services hours of operation All room types numbers layout decor appointments and location All room rates special packages and promotions Daily house counts and expected arrivals departures Room availability status for any given day Scheduled in-house group activities locations and times All hotel and departmental policies and procedures Ensure that current information on rates packages and promotions is available at the Front Desk and that all associates are knowledgeable of such Prepare and adjust weekly work schedules in accordance with staffing guidelines and forecasts Ensure that associates report to work as scheduled Document any late or absent associates Coordinate breaks for associates Assign work duties to associates Conduct pre-shift meeting with associates and review all information pertinent to the day s business Inspect grooming and attire of associates rectify any deficiencies Inspect plan and ensure that all materials and equipment are in complete readiness for service rectify deficiencies with respective personnel Constantly monitor associate s performance in all phases of service and job functions rectify any deficiencies with respective personnel to include Front Desk associates

Monitor the check-in check-out process anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently Monitor communication logs and ensure that guest requests are addressed Monitor guest mail and ensure that it is processed according to procedures Monitor and ensure that express checkouts are processed through the system Monitor the associates interaction with guests ensuring prompt and courteous service resolve discrepancies with respective personnel Assist associates with their job functions to ensure optimum service to guests Observe guest reactions and confer frequently with associates to ensure guest satisfaction Contact newly registered guests after check-in to establish guest satisfaction resolve any dissatisfaction immediately Document each call according to procedures Ensure security of guestroom access Monitor and ensure that all cashiering procedures comply with Finance policies and standards Shortages overages Late charges Petty cash paid outs Adjustments Posting charges Making change for guests Cashing personal travelers checks Payment methods processing Settling accounts Closing reports Cashier reports Balancing receipts Dropping receipts Securing banks

Review…