Floor Supervisor - Housekeeping

Job Qualifications

• Education:
  
  High school diploma or equivalent;
  Diploma in Hospitality Management is preferred.
• Language:
  Good command of English; additional languages are an advantage.
• Skills:
  
  Strong knowledge of housekeeping operations, room inspection standards, guest service, and basic computer systems.
• Experience:
  
  Minimum 2–3 years of Housekeeping experience, preferably with previous supervisory experience in a luxury hotel environment.
• Competencies:
  
  Strong attention to detail, leadership, communication, organization, and problem-solving skills.

• Housekeeping Operations
• Supervise daily housekeeping operations on assigned guest floors and ensure rooms and corridors meet hotel cleanliness and presentation standards.
• Conduct daily room inspections and ensure guest rooms are properly cleaned, maintained, and ready for arrival.
• Allocate daily assignments and coordinate workloads according to occupancy and operational requirements.
• Conduct daily briefings and ensure the team is updated on VIPs, special requests, guest preferences, and hotel activities.
• Ensure guest requests, complaints, and housekeeping-related concerns are handled promptly and professionally.
• Coordinate closely with Front Office regarding room status, priority rooms, arrivals, departures, and discrepancies.
• Report and follow up on maintenance issues with Engineering until completion.
• Ensure housekeeping equipment, linen, amenities, and supplies are properly maintained and sufficient par stocks are available.
• Monitor lost and found procedures and ensure compliance with hotel standards.
• Support Public Area operations when required based on operational needs.
• Team Supervision & Development
• Lead, guide, and motivate Housekeeping team members to maintain high standards of service and productivity.
• Train team members on cleaning procedures, room standards, guest service, safety, and hotel policies.
• Monitor performance and provide regular coaching and feedback.
• Ensure grooming, attendance, conduct, and departmental standards are consistently maintained.
• Support the Executive Housekeeper and Assistant Executive Housekeeper with performance and disciplinary matters when required.
• Quality & Cost Control
• Ensure cleaning materials, guest supplies, linen, and equipment are used responsibly and wastage is minimized.
• Participate in inventories and maintain appropriate stock levels.
• Identify opportunities to improve productivity, cleanliness, guest satisfaction, and operational efficiency.
• Ensure brand standards and departmental SOPs are consistently followed.
• Health, Safety & Compliance
• Ensure hygiene, health and safety, fire, and emergency procedures are followed at all times.
• Ensure chemicals and housekeeping equipment are handled and stored safely.
• Immediately report any hazards, damages, security concerns, or unusual incidents.
• Perform any other reasonable duties assigned by the Executive Housekeeper or Assistant Executive Housekeeper.