Housekeeping Manager

Company Description

Raffles Hotels amp Resorts

The Birthplace of stories and legends since 1887 Raffles is a legendary brand steeped in history and loved by generations past present and future Raffles at distinguished landmark addresses around the world is the vibrant heart of its destination curating experiences that are culturally enriching intellectually stimulating and always respectful of local communities heritage and the environment

Join a dynamic team and be part of a network of 90 spectacular properties and 34 more in the pipeline in 30 countries around the globe Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada to the heart of London to the deserts of the United Arab Emirates

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha where extraordinary hospitality timeless elegance and world-class experiences come together Raffles Doha offers an atmosphere of intimate luxury and bespoke service where every detail is thoughtfully curated to create meaningful and memorable moments Rooted in a legacy of elegance and artistry Raffles is renowned for delivering gracious hospitality with authenticity sophistication and emotional connection Fairmont Doha embodies the spirit of grand hospitality blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide With a focus on exceptional service vibrant guest experiences and a deep sense of place Fairmont creates unforgettable stays for today's global traveler Together Raffles amp Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence Joining our team means becoming part of a culture that values individuality nurtures talent and empowers colleagues to create remarkable experiences every day

We invite you to join the world of luxury hospitality at Raffles amp Fairmont Doha as our new Housekeeping Manager The Housekeeping Manager is responsible for leading the housekeeping operation across the two properties ensuring exceptional standards of cleanliness presentation guest comfort service and operational efficiency The role requires strong leadership attention to detail and close coordination with Front Office Engineering Laundry and other departments

• Lead and manage daily housekeeping operations across guest rooms suites public areas and back-of-house areas
• Ensure all rooms and public areas consistently meet Raffles and Fairmont luxury service and cleanliness standards
• Supervise coach motivate and develop housekeeping supervisors room attendants house persons and other team members
• Plan staffing schedules room assignments daily workload and departmental priorities
• Conduct regular inspections of guest rooms suites public areas VIP rooms and turn-down service
• Coordinate closely with Front Office to ensure accurate room status and timely room readiness
• Monitor and control housekeeping inventory including linen amenities cleaning supplies chemicals and equipment
• Coordinate with Engineering to report and follow up on maintenance issues and room defects
• Handle guest requests complaints preferences and service recovery in a professional manner
• Ensure compliance with hotel standards health and safety regulations hygiene sanitation and fire safety procedures
• Support recruitment onboarding training performance management and development of housekeeping colleagues
• Monitor departmental productivity quality standards operational KPIs and cost control
• Implement deep-cleaning schedules preventive maintenance programs and continuous improvement initiatives
• Maintain effective communication and coordination with Front Office Engineering Laundry and other hotel departments
• Ensure proper handling and control of lost and found items
• Promote teamwork employee engagement and a positive service culture
• Support sustainability initiatives and minimize wastage of water energy chemicals and supplies
• Ensure consistent delivery of exceptional guest experiences in line with Raffles and Fairmont brand standards

• Bachelor s degree or diploma in Hotel Management Hospitality Management or a related field
• Minimum 3 5 years of housekeeping experience in a luxury hotel environment with supervisory or management experience
• Previous experience in a five-star or luxury hospitality property is highly preferred
• Strong…