Hostess

This role is individually contributing assigned work by presenting a positive first impression of the establishment’s friendliness, excellent service and high standards. The Head Host/Hostess is meeting and greeting customers upon arrival, informs of their waiting time, monitors the waiting list, enters guest names in the computer system, shows their table and ensures a quick turnaround time. The Head Host will take phone calls for reservations, manage and update the referral guests contact list for promotional activities and remember key preferences of VIP guests.

• Deals with all customers in a tactful, polite and friendly manner
• Opens whenever possible the front door for customers entering or leaving the Restaurant/ outlet
• Welcomes customers by greeting with enthusiasm while leading them to the record reservations, with patience at all times
• Thanks guests as they leave and invites them to return
• Keeps the working area/ restaurant tidy and clean, this includes hovering and mopping, perform light housekeeping duties such as cleaning glasses, ensures restrooms are clean, stocked and orderly.
• Assists customer’s need, refilling beverages, billing out and doing multitask when necessary, like answering phone calls and fills to go orders.
• Provides senior management with feedback about arising customer complaints, encountered service issues
• Visits customers table when necessary to ensure the needs are attended
• Ensures full adherence to internal SOP, Hygiene and Food safety standards
• Answers calls for reservations, cancellations or general inquiries
• Upholds impeccable grooming standards at all times
• Understands and memorizes seating chart, VIP or referral guest names and preferences
• Coordinates seating arrangements and ensure turnaround is achieved as per operational parameters
• Advises senior management on table turnaround to increase overall operational efficiency
• Trains and guides new employees in the same job line in other outlets/ brands if necessary