General Manager

Job Description

Key Responsibilities:

Leadership& Management:

• Oversee all hotel operations,ensuring the highest standards of guest service and satisfaction.
• Lead, mentor, and motivate a diverse team of managers and staff across all departments.
• Foster a positive, inclusive, andhigh-performance culture.
• Develop and implement financialstrategies to achieve revenue, profitability, and growth targets.
• Monitor financial performance,preparing and analyzing budgets, forecasts, and financial reports.
• Ensure cost control and efficiency while maintaining quality and service standards.

Guest

Experience:

• Ensure exceptional guest experiences by maintaining high standards of service, cleanliness, and overall hotelpresentation.
• Address and resolve guest concerns and complaints promptly and professionally.
• Continuously seek ways to enhanceguest satisfaction and loyalty.
• Oversee the effective management ofall operational areas, including front office, housekeeping, food and beverage, maintenance, and security.
• Ensure compliance with health,safety, and regulatory requirements.
• Implement and uphold best practices and standard operating procedures.
• Collaborate with the sales and marketing team to develop and execute strategies to attract and retainguests.
• Build and maintain relationships with key clients, partners, and stakeholders.
• Represent the hotel at industry events and networking opportunities.

Human Resources:

• Oversee recruitment, training,development, and performance management of staff.
• Promote a culture of continuous learning and professional development.
• Ensure adherence to labor laws andhotel policies.

Strategic Planning:

• Develop and execute the hotel’slong-term strategic plan.
• Stay informed about industry trendsand market conditions, adapting strategies as necessary.
• Drive innovation and continuous improvement in all areas of the hotel’s operations.

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred).
• Minimum of 10 years of progressive experience in hotel management, with at least 5 years in a leadership roleat a 5-star property.
• Proven track record of achievingfinancial and operational goals.
• Exceptional leadership,communication, and interpersonal skills.
• Strong understanding of luxury hospitality standards and guest service excellence.
• Ability to work under pressure andmanage multiple priorities.
• Fluency in English & Arabic.

We provide opportunities for professional growth.

Join a supportive and collaborative environment.

Be part of meaningful projects that drive real change.