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Guest Services Agent

Job in Doha, Baladīyat ad Dawḩah, Qatar
Listing for: Mandarin Oriental Hotel Group
Full Time position
Listed on 2026-09-23
Job specializations:
  • Hospitality / Hotel / Catering
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 QAR Yearly QAR 60000.00 YEAR
Job Description & How to Apply Below

As Guest Services Agent you will be responsible for the following duties Greet check-in and escort guests promptly to their rooms

Address special guest preferences recorded in guest history profiles

Handle cash drawer properly as outlined in the MODOH Controller s Policy Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct

Provide quality service with colleagues to the guests by responding to requests promptly efficiently and courteously during check-in check-out and throughout the guest s experience

Arrange fulfilment of guest services by working with the Concierge Housekeeping PBX Reservations and Room Service colleagues

Print and drop cash out adjustment slips paid out voucher and bank count reports

Communicate clearly with the Night Duty Manager and Accounting Department Establish a good working knowledge of the Hotel outlets and products

As Guest Services Agent , we expect from you:

Friendly, enthusiastic, passionate, Sociable Engaging, Genuine, Organised Minimum of 1 year of Front Office experience

Minimum 2 years of experience working in a 5-star hotel environment

Previous experience working in the Middle East Region is an advantage

Strong command of Microsoft Office products ,HMS

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