Front Office Receptionist

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand.

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the Inter Continental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa Inter Continental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

As a Front Office Receptionist, you will be one of the key ambassadors of Inter Continental Doha Beach & Spa, creating a warm, personalised, and seamless experience for every guest from arrival through departure.

You will be responsible for welcoming and registering guests, managing guest requests and enquiries, handling check-in and check-out procedures, and ensuring that all interactions reflect the service standards of a luxury Inter Continental hotel.

The successful candidate will be naturally guest-focused, confident, attentive to detail, and able to remain calm and professional in a fast-paced environment.

• Welcome guests in a warm, professional, and personalised manner.
• Complete check-in and check-out procedures accurately and efficiently.
• Verify guest information, identification, payment details, and reservation arrangements in accordance with hotel procedures.
• Provide guests with relevant information regarding the hotel, facilities, services, and local area.
• Recognise and acknowledge returning guests, VIPs, IHG One Rewards members, and other priority guests in accordance with established standards.
• Assist with room allocation and ensure that guest preferences and special requests are communicated appropriately.
• Ensure a smooth and positive arrival and departure experience for every guest.
• Respond promptly and professionally to guest enquiries, requests, and concerns.
• Anticipate guest needs and provide personalised recommendations and assistance.
• Demonstrate a genuine interest in guests and create meaningful interactions throughout their stay.
• Handle guest feedback and service recovery situations professionally, escalating matters when appropriate.
• Follow through on guest requests to ensure they are resolved within the expected timeframe.
• Maintain a strong knowledge of the hotel's facilities, restaurants, services, promotions, and current activities.
• Maintain accurate guest records and ensure all information is updated in the hotel's property management system.
• Handle room changes, extensions, upgrades, payments, and other front office transactions accurately.
• Process payments and maintain appropriate control of cash and credit transactions in accordance with hotel procedures.
• Coordinate with Housekeeping regarding room status, discrepancies, and special room requirements.
• Liaise with Reservations, Concierge, Bell Desk, Engineering,…