Housekeeping Assistant Manager
Souq Waqif Boutique Hotel By Tivoli
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs.
Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.
Key Responsibilities- Assist in planning, organizing, and coordinating daily housekeeping operations.
- Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.
- Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.
- Ensure housekeeping standards and procedures are consistently followed to maintain quality service.
- Manage inventory and ordering of cleaning supplies, linens, and guest amenities.
- Help schedule staff shifts, manage attendance, and participate in performance reviews.
- Train new housekeeping team members and conduct refresher training sessions.
- Handle guest complaints and special requests in a prompt, courteous manner.
- Support in ensuring compliance with health and safety regulations and sanitation standards.
- Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service.
- High school diploma or equivalent
- 2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role
- Strong leadership and interpersonal skills
- Excellent organizational and time management abilities
- Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, HotSOS) is a plus
- Ability to handle multiple priorities and work under pressure
Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia.
When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.
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