Butler Supervisor; Front Office

Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is not just a hotel, it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.

With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned’s Club, our private members’ club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool , The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.

At The Ned Doha, we believe that every memorable guest experience begins with a warm welcome and exceptional service. We are currently looking for a passionate and service-oriented Front Office Supervisor to join our Front Office team and create unforgettable first impressions for our guests.

If you enjoy engaging with people, thrive in a fast-paced hospitality environment, and are committed to delivering outstanding guest experiences from check-in to check-out, we’d love to hear from you.

• Supervise and coordinate the daily operations of the Butler team.
• Allocate Butler assignments according to arrivals, departures, VIPs, occupancy, special occasions and guest requirements.
• Ensure all pre arrival preparations are completed accurately and on time.
• Monitor the complete guest journey from pre arrival through departure.
• Ensure all guest requests and promised services are followed up and completed.
• Conduct daily briefings covering VIPs, repeat guests, special occasions, guest preferences and operational priorities.
• Ensure smooth shift handovers and accurate communication of outstanding matters.
• Lead, coach and motivate Butler colleagues to achieve consistently high service standards.
• Monitor colleague performance, grooming, presentation and professional conduct.
• Provide regular coaching and feedback and identify training needs.
• Work closely with Front Office, Housekeeping, In Room Dining, Concierge, Engineering, Security and other departments to ensure seamless guest service.
• Anticipate guest needs through observation, interaction and accurate understanding of guest preferences.
• Ensure VIPs, repeat guests, long staying guests and guests celebrating special occasions receive personalized attention.
• Ensure guest preferences and important information are accurately recorded and updated in the relevant systems.
• Handle guest complaints professionally, taking ownership and ensuring appropriate follow up and service recovery.
• Coordinate special occasions, celebrations and personalized guest experiences.
• Maintain complete confidentiality and discretion regarding guest information.
• Maintain comprehensive knowledge of The Ned Doha's facilities, restaurants, experiences and services.
• Identify appropriate opportunities to promote hotel facilities and experiences.
• Ensure all Butler services consistently meet Forbes Five Star and LQA standards.
• Maintain strong knowledge of Forbes and LQA requirements and ensure the team consistently applies them.
• Conduct regular service inspections and identify opportunities for improvement.
• Support Forbes and LQA assessments, internal inspections and quality audits.
• Maintain accurate guest profiles, preferences, requests and service recovery information.

• Minimum 3 years of luxury hospitality experience.
• Minimum 2 years of Butler experience within the Middle East is mandatory.
• Previous experience in a five star luxury hotel is mandatory.
• Previous experience working with Forbes Five Star - LQA standards is mandatory.
• Minimum 1 year of supervisory experience in a luxury hotel environment is preferred.
• Strong knowledge of luxury Butler service and international guest expectations.
• Strong…