Guest Relations Agent
Job in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-10-11
Listing for:
Accorhotel
Full Time
position Listed on 2026-10-11
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Customer Service Rep, Front Desk/Receptionist
Job Description & How to Apply Below
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
- Warmly welcome and engage with guests upon arrival throughout their stay and at departure
- Provide personalized and attentive service anticipating guest needs and exceeding expectations
- Handle guest inquiries requests and concerns promptly and professionally ensuring appropriate follow-up and resolution
- Assist with check-in check-out room assignments reservations and other Front Office operations as required
- Build strong relationships with guests and maintain a high level of guest satisfaction
- Coordinate and follow up on special requests celebrations VIP arrivals and guest preferences
- Maintain accurate records of guest interactions requests and feedback
- Conduct regular guest interactions and gather feedback to identify opportunities for service improvement
- Liaise with other hotel departments to ensure seamless communication and smooth delivery of guest services
- Assist in coordinating guest activities experiences and special events
- Promote hotel facilities services and local experiences to enhance the guest stay
- Handle guest complaints with empathy and professionalism following through to ensure guest satisfaction
- Maintain a warm friendly and professional presence at all times representing the values and spirit of MGallery
- Contribute to creating Meaningful amp Memorable Moments for our guests
- Diploma or degree in Hospitality, Tourism, or a related field is preferred.
- Previous experience in Guest Relations, Front Office, or customer service is an advantage.
- Excellent communication and interpersonal skills.
- Positive, enthusiastic, and guest-focused attitude.
- Ability to multitask and work in a fast-paced environment.
- Good command of English; additional languages are an advantage.
- Proficiency in Microsoft Office; knowledge of hotel systems is a plus.
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