Housekeeping Supervisor

Reports To: Facility Management Supervisor/ Club Manager

Location: Society Social CLub

Employment Type: Full-Time

Job Description

Position
:
Housekeeping Supervisor

Department
:
Housekeeping / Facilities

Position
:
Housekeeping Supervisor

Reports To
:
Facility Management Supervisor/ Club Manager

Location
:
Society Social CLub

Employment Type
:
Full-Time

The Housekeeping Supervisor is responsible for supervising and coordinating all housekeeping activities to ensure the highest standards of cleanliness, hygiene, presentation, safety, and service are consistently maintained across the club facilities.

The position requires strong leadership, attention to detail, professional grooming, and a customer-focused approach in line with 5-star hotel housekeeping standards. The Supervisor will ensure that all guest/member areas, changing rooms, washrooms, fitness areas, offices, public areas, and back-of-house facilities are maintained to an exceptional standard.

• Supervise the daily housekeeping operations and ensure all assigned areas are cleaned and maintained according to approved standards.
• Ensure cleanliness of gym areas, studios, swimming pool surroundings, changing rooms, lockers, showers, toilets, reception areas, corridors, offices, lounges, and other public areas.
• Conduct regular inspections and immediately address any cleanliness, hygiene, maintenance, or presentation issues.
• Ensure facilities are consistently maintained to a premium, 5-star standard throughout operating hours.
• Monitor high-traffic areas and arrange additional cleaning whenever required.
• Ensure proper cleaning procedures are followed for different surfaces, equipment, furniture, glass, floors, sanitary areas, and high-touch points.

• Supervise, allocate, and monitor housekeeping staff according to daily operational requirements.
• Prepare daily task assignments and ensure adequate manpower coverage for all shifts.
• Monitor attendance, punctuality, grooming, uniform standards, and work performance.
• Train and coach housekeeping employees on cleaning techniques, hygiene, safety, customer service, and company procedures.
• Conduct daily briefings and communicate operational priorities, VIP requirements, events, complaints, and special instructions.
• Maintain discipline and professional conduct within the housekeeping team.
• Provide performance feedback and report attendance or performance concerns to management/HR.

• Maintain housekeeping checklists and inspection records for all designated areas.
• Conduct scheduled and random inspections throughout the day.
• Ensure bathrooms, changing rooms, showers, lockers, mirrors, floors, fixtures, and amenities are maintained to an exceptional standard.
• Ensure there are no visible stains, unpleasant odours, dust, waste, fingerprints, or damaged/poorly presented items.
• Ensure cleaning chemicals and equipment are used correctly and safely.
• Maintain consistent standards during peak hours, events, weekends, and special occasions.

• Respond professionally and promptly to member and guest requests related to housekeeping.
• Handle housekeeping complaints and take immediate corrective action.
• Escalate serious complaints or recurring issues to the Housekeeping Manager / Operations Manager.
• Maintain confidentiality and professionalism when dealing with VIPs, members, guests, and company information.
• Support the creation of a welcoming, clean, hygienic, and comfortable environment for all members and guests.

• Monitor housekeeping supplies, chemicals, toiletries, tissue products, linen, uniforms, and consumables.
• Maintain appropriate stock levels and report shortages in advance.
• Ensure proper storage…