Internship – Front Office Accor Hotel Management

Job Reference/: 83635bd5-34c-

Job Description / Role:

Join the team at Mondrian Doha, where every venue pulses to the electric Mondrian beat. This internship offers an opportunity to work in a high-energy environment featuring food and nightlife venues spread across eight different locations on the property.

Key Responsibilities:

• Actively welcome, greet and check guests in.
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’.
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up.
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries.
• Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in Hot Sos or hotel specific recording process.
• Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken.
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with MONDRIAN Doha confidentiality standards.
• Ensure the correct procedure and policy standards are adhered to.
• Ensure all necessary supplies are available for the front desk, manage par stock and order supplies.
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc.
• Encourage up-selling in order to maximize rates.
• Ensure work areas are cleaned and maintained at all times.

Employment / Job Type: Intern

Nationality: Any Nationality

About the Company:

French headquartered hospitality group and one of the largest hotel operators worldwide, with brands including Raffles, Fairmont, Sofitel, Pullman, Movenpick, Novotel, Mercure, and Ibis. Accor has a strong Gulf footprint across the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman, spanning city hotels, beach resorts, and serviced apartment properties.

Company Industry: Hospitality

Department /

Functional Area:

Front Office

Closing Date: Not mentioned (apply as soon as possible)