Butler Service Desk Marriott Hotel Management

The St. Regis Doha is seeking a Butler Service Desk associate to join their team. This role involves delivering exquisite experiences and bespoke service, consistent with the St. Regis brand’s commitment to timeless glamour and modern sensibility. The position requires maintaining confidentiality of proprietary information and protecting company assets while working within a global team.

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
• Receive, record, and relay messages accurately.
• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
• Assist guests with accessing internet and guestroom entertainment.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

• No related work experience.
• No supervisory experience.

High school diploma or G.E.D. equivalent.

• Telephone switchboard operation
• Internet and guestroom entertainment assistance
• Clear and professional language

Full Time

Any Nationality

A global hospitality company that manages and franchises hotels, resorts and residences under a wide portfolio of brands. Its Middle East operations offer careers in rooms division, culinary, events, sales, engineering and hotel leadership across luxury, premium and select service properties.

Hospitality

Front Office

Not mentioned (apply as soon as possible)