Lead manage coach and develop the Food amp Beverage team to deliver exceptional service and operational excellence Oversee the day to day operations of multiple Food amp Beverage outlets ensuring smooth and efficient service across all areas Personally lead and oversee F amp B catering and high volume operations maintaining a strong presence on the floor and ensuring operational excellence Ensure all Food amp Beverage outlets consistently deliver exceptional guest experiences in line with luxury hospitality and brand standards Monitor service quality guest satisfaction productivity and operational performance while ensuring compliance with hotel policies and brand standards Develop and implement strategies to maximize revenue profitability guest satisfaction and overall F amp B performance Take ownership of F amp B financial performance including P amp L management budgeting forecasting cost control and achieving departmental targets Monitor food and beverage costs labour costs inventory purchasing and wastage to ensure effective cost management Coordinate closely with the Kitchen Housekeeping Front Office Engineering Sales amp Marketing and other departments to ensure seamless hotel operations Conduct regular operational and service inspections to ensure cleanliness presentation service standards and brand compliance are consistently maintained Handle guest feedback requests and complaints promptly and professionally ensuring effective resolution and maintaining guest loyalty Support recruitment onboarding training coaching and performance management of Heartists Identify opportunities for continuous improvement and implement initiatives to enhance service quality operational efficiency and financial results Ensure compliance with health safety hygiene food safety and other applicable hotel standards and regulations Lead by example fostering a positive collaborative and performance-driven working environment
Your experience and skills include:- Strong passion for luxury hospitality, guest engagement, and service excellence.
- Minimum 5 years of managerial experience in Food & Beverage, including Restaurant Manager/General Manager experience.
- Minimum 2 years of experience as an Assistant F&B Manager or F&B Manager in charge.
- Minimum 5 years of managerial experience in the Middle East/GCC, preferably Dubai or Doha.
- Previous experience in a 5-star luxury and large-scale operation is preferred.
- Proven experience managing multiple outlets, catering, and high-volume operations.
- Hands on and operationally driven, with strong floor presence.
- Strong knowledge of P&L, budgeting, cost control, and F&B financial performance.
- Excellent leadership, communication, coaching, and problem-solving skills.
- Strong understanding and implementation of luxury and brand standards.
- Proficiency in Microsoft Office and F&B/POS systems is an advantage.
- Flexibility to work shifts, weekends, and public holidays.
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