Telephone Operator; Arabic Speaker

Resolve guests complaints requests and liaise with the department concerned to ensure immediately follow up Receive each guest call in a professional and friendly manner Achieve Quality Audit result of 95 and above through consistent documented trainings Achieve the highest Guest Satisfaction measured by TRUST YOU platform Be smart well groomed friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time Check Hotel situation occupancy functions groups VIPs Show fullest cooperation and respect within the team and other departments

Utilize interpersonal and communication skills to lead influence and encourage the team advocate sound financial business decision-making demonstrate honesty integrity always lead by example Builds mutual trust respect and cooperation among team members Maintain effective communication with all related department to ensure smooth service delivery Handle every query in a polite and courteous manner and exceed guest expectations Ensure guests are greeted by name upon calling as per Rixos Standards Maintain an up-to-date knowledge of the hotel and local services Telephone lists are continually updated Complete management s long distance call vouchers and record them on the traffic sheet Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls

Be aware at all times of the management schedules and contact details Monitor the long distance call logs faxes and messages Co-ordinate communication within the hotel in the event of emergency Attend training classes as per schedule

Show fullest cooperation and respect within the team and other departments

Be aware of the daily activities and has product knowledge of all the hotel facilities 1-2 years of experience Professional appearance:
Well-groomed, appropriately dressed, punctual, and dependable.

Experience:

Previous experience in hospitality, concierge work, reception, customer service, or a similar position. Fluent in Arabic and English , Any additional language will be an advantage .