COE Manager

Locations

Dubai | Riyadh | Doha

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As the HR Risk and Employee Relations (ER) CoE Manager in this 12- 14 month temporary role, you will play a strategic role in shaping the HR Risk and Employee Relations framework for the organisation in the Middle East. You will drive the development and implementation of policies, lead high-impact employee relations initiatives, and act as a key advisor to a senior leadership on complex workplace matters.

In this capacity you will own critical HR

processes, including ER investigations.

You will act as a trusted advisor to HR services, and partner to business leaders, and employees, offering

expert guidance on best practices in employee relations, workplace conduct, and HR risk management.

Collaborating with legal, compliance, and HR teams, you will proactively address potential risks, enhance

employee experience, and foster a culture of accountability and transparency.

Employee Relations and Conflict Resolution Managing sensitive ER cases, including investigations into grievances, misconduct, and workplace conflicts, ensuring fair and compliant resolutions.

Providing guidance and support on complex ER matters, acting as a subject matter expert. Proactively identifying potential workplace issues and addressing them through preventative measures, such as training or policy updates.

Maintain Middle East case data up to date in the relevant tools; documenting conversations

and preparing high quality reports.

Lead the analysis of trends and data insights on cases, outcomes and recommendations throughout the year. Through the analysis and interpretation of internal and external ER related data sources, identify trends and develop appropriate recommendations for value adding and strategic ER interventions that meet organizational and customer specific needs. Ensure the impacts of these initiatives are measurable and evidenced.

Owning and developing HR policies and processes related to employee relations, workplace conduct, and HR risk management.

Collaborating with HR leadership to align policies with organizational objectives and compliance requirements.

Ensuring that all policies are effectively communicated and understood across the organization.

Drive efficiency improvements through offshoring/outsourcing solutions, and the application of technology.

Supporting the HR Services team by providing structural solutions and knowledge-sharing initiatives to enhance team capabilities in handling challenging discussions.

Developing resources, including clearly structured and complete templates, as well as training programs to improve the HR Services team’s and other stakeholder proficiency in managing processes independently where possible.

Ensure awareness and compliance with BCG values, enabling a welcoming and non threatening work environment for all our staff and other contributors.

Acting as a liaison between HR Services and other functions to address escalated issues and align on resolutions.

Building strong relationships with HR Services, other HR CoE teams to drive alignment on ER and risk-related matters.

Acting as a trusted partner to employees, managers,…