Customer Relationship and Communication Manager

Customer Relationship and Communication Manager

business Mekdam Holding Group

full-time

A week ago

We are hiring for Customer Relationship and Communication Manager in Qatar.

Experience : 7+ years Sector :
Roads/Highway/Infrastructure background Education :
Degree Location : local to doha Looking for Bilingual & English

Job Description:

Communications Lead with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector Lead the Coordination and reporting from Client's Customer Relationship Management System {CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA's and recommending actions for improvement Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms Working in consultation with Client' s public relations, ensure the coordination of media communications and briefings issued by the l A Directorate from time to time Develop and manage the introduction of policies, processes and procedures to improve the quality of communications with customers, stakeholders, and government agencies Provide advice and Programme Governance Teams on the quality and content of communications Prepare and coordinate internal and external briefing material on the progress and status of Client' s projects and programmes Act as the lead for the preparation of the communications response to emergency incidents and customer complaints including the follow-up of all issues which Exceed the approved SLA times for response Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team Job Type: Full-time