QNB
3598 - Vice President Digital Quality Control
Business Unit
QNB - Qatar
Division
Retail Banking
Department
Retail Banking
Location
Closing Date
04-Feb-2027
About QNBEstablished in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily growntobecome the largest bank in the Middle East and Africa (MEA) region.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31countriesacross three continents providing a comprehensive range of advanced products and services. The totalnumber of employees is more than 28,000 serving up to 20 million customers operating through 1,000locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit ratingagencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also beentherecipient of many awards from leading international specialised financial publications.
Based on the Group’s consistent strong financial performance and its expanding international presence,QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according toBrand
Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational andsportingevents.
Job Purpose SummaryEssential Duties & Responsibilities by Dimensions Shareholder & Financial
- Develop and implement a comprehensive quality assurance strategy that aligns with the bank's digital transformation goals
- Work with the EVP, Retail Digital Business and SVP, Digital Centre of Excellence to assist in the execution of the Digital strategy roadmap
- Implement the KPI’s and best practices for VP, Digital Quality Control
- Champion a culture of innovation and continuous improvement within the QA team and broader Digital Business Department
- Work with the SVP, Digital Centre of Excellence to set up the operations of the Digital Centre of Excellence (DCoE) at the Group level; including staffing, processes and tools
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
- Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance.
- Implements KPI’s and best practices for Vice President, Digital Quality Control
- Lead and manage the QA team, setting clear objectives, evaluating performance, and promoting professional development and act as a key liaison between the QA team and other stakeholders, ensuring clear communication and alignment on quality objectives and outcomes
- Ensure coordination with the concerned project delivery departments in the formulation of project deliverables, resources, priorities, duration, and cost
- Communicate quality metrics and risk assessments to senior management and relevant stakeholders
- Liaise with internal and external providers, Group IT, Group Operations, relevant HO departments, subsidiaries and external vendors/ consultants
- Work closely with product managers, developers, and business stakeholders to understand requirements and deliver high-quality digital banking solutions
- To assist is building solutions to customers’ needs and digital queries on Bank’s product
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Collaborate closely with IT, development teams, and business units to integrate quality assurance processes throughout the digital product lifecycle
- Implement the latest trends and technologies in quality assurance, digital banking, and fintech to drive efficiency and effectiveness in QA practices
- Spearhead the quality assurance framework within…
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