Training & Quality Manager

Training & Quality Manager

Final date to receive applications: 28 February 2026

Department: Human Resources & Training

Employment Type: Permanent - Full Time

Location: Qatar - Doha

Compensation: ر.ق0 / month

Responsible for managing the hotel’s learning and development function, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results. The Learning & Development Manager position impacts the skills, knowledge, and attitudes of every hotel employee and ensures the availability and use of effective resources.

• Training & Development:
  Identify training needs through assessments, feedback, and performance analysis.
• Training & Development:
  Design and deliver training programs, workshops, and e-learning modules to enhance employee skills.
• Training & Development:
  Develop onboarding programs for new hires to ensure smooth integration.
• Training & Development:
  Maintain training records and monitor employee progress.
• Training & Development:
  Evaluate the effectiveness of training through testing, feedback, and performance metrics.
• Quality Assurance:
  Establish and monitor quality standards in line with company policies and brand guidelines.
• Quality Assurance:
  Conduct regular audits, evaluations, and mystery checks to measure service delivery.
• Quality Assurance:
  Analyze performance data and identify gaps for improvement.
• Quality Assurance:
  Develop corrective action plans to address service or process shortfalls.
• Quality Assurance:
  Collaborate with department heads to ensure consistent implementation of standards.
• People & Communication:
  Coach and mentor managers and supervisors on effective leadership and performance management.
• People & Communication:
  Promote a culture of continuous learning and service excellence.
• People & Communication:
  Provide regular reports and recommendations to senior management.
• Skills &
  
  Competencies:
  
  Strong knowledge of training design, adult learning principles, and instructional methods.
• Skills &
  
  Competencies:
  
  Excellent communication, presentation, and facilitation skills.
• Skills &
  
  Competencies:
  
  Analytical mindset with the ability to interpret performance data.
• Skills &
  
  Competencies:
  
  Strong leadership and coaching abilities.