AirlIne Senior CSA

Overview

Position Overview: The Duty Supervisor at our Doha location plays a leadership role in overseeing airline flight operations and ensuring the efficient functioning of the Duty Officer team. This position involves supervisory responsibilities, requiring strong organizational, interpersonal, and problem-solving skills.

• All responsibilities of the Airline Duty Officer role, as mentioned above.
• Supervise and mentor the Duty Officer team, providing guidance, training, and performance feedback.
• Coordinate team schedules and ensure adequate staffing levels to meet operational demands.
• Serve as the escalation point for complex issues and provide resolution in line with company policies.
• Collaborate with various departments and external partners to optimize flight operations and customer service.
• Participate in continuous process improvement initiatives to enhance operational efficiency.
• Conduct regular meetings with the Duty Officer team to communicate updates, procedures, and goals.
• Maintain a high level of situational awareness during peak operational hours and emergency situations.
• Assist in the development and implementation of standard operating procedures and best practices.

• Bachelor's degree in Aviation Management, Hospitality, or a related field (preferred).
• Substantial experience in airline operations, ground handling, or customer service within the aviation industry, with demonstrated leadership skills.
• In-depth knowledge of aviation regulations, safety protocols, and emergency procedures.
• Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
• Proficiency in using computer systems and software for flight operations management.
• Strong decision-making abilities and the capacity to manage multiple tasks simultaneously.
• Flexibility to work in shifts, including weekends, holidays, and overnight shifts.