More jobs:
Job Description & How to Apply Below
Position Overview
The KPI / SLA Officer is responsible for monitoring recording and reporting Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure compliance with performance-based O&M contracts in the Roads sector. The role involves tracking contractor performance preparing monthly and ad-hoc reports and supporting management in ensuring service delivery meets client and contractual requirements.
Key Responsibilities Monitoring & Recording- Monitor service delivery performance against contractual KPIs and SLAs (e.g. response times rectification times safety compliance asset condition).
- Record daily weekly and monthly performance data from operations maintenance and inspection teams.
- Maintain accurate and up-to-date SLA/KPI databases for all active Work Orders and contracts.
- Prepare and issue monthly SLA/KPI compliance reports for submission to management and client authorities.
- Analyze performance data to identify trends recurring issues and potential risks to compliance.
- Support the development of dashboards and visualization tools to present performance in a clear and transparent manner.
- Provide recommendations to improve operational efficiency and reduce SLA breaches.
- Ensure monitoring and reporting is aligned with contract requirements performance-based O&M frameworks and ASHGHAL standards
- Track financial implications of SLA breaches (deductions penalties or incentives).
- Support audits client inspections and performance reviews by providing accurate KPI/SLA records.
- Escalate SLA breaches and propose corrective actions to management.
- Liaise with O&M engineers inspectors supervisors and subcontractors to validate performance records.
- Coordinate with IT/GIS/Asset Management teams to collect data from Maximo
- Assist in developing and refining procedures for SLA/KPI monitoring reporting and compliance management.
- Support continuous improvement initiatives to enhance performance monitoring systems.
- Bachelors degree in Engineering Business Administration or related discipline.
- 35 years of experience in Roads/Infrastructure O&M Asset Management or Contract Performance Monitoring.
- Strong knowledge of SLA/KPI frameworks in roads and highways O&M (pavement lighting ITS drainage safety furniture).
- Proficiency in MS Excel Power BI Maximo and Oracle EAMS.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication reporting and presentation skills.
- Knowledge of performance-based contracts and deduction mechanisms
Remote Work :
No
Employment Type:
Full-time
Key Skills- CCTV
- Federal Agencies
- Customer Service
- Clearance
- Facility
- Suspicious Activity
- Property Damage
- Public Safety
- Daily Operations
- Professional Development
- Access Control
- Communication
- General Public
- Procedures
- Powerpoint
Experience: years
Vacancy: 1
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×