Account Manager

Role Overview

The main purpose of the Account Manager role is to lead, manage and improve the overall performance of service delivery across your assigned portfolio of UFMCO contracts in accordance with agreed customer service levels.

• Develop business within your own account and support specific opportunities.
• Provide leadership across the designated account so all account employees understand and adopt the strategy and plans and are motivated to achieve their objectives.
• Oversee end‑to‑end service delivery and take ultimate responsibility for performance across the account and achievement of agreed service levels.
• Liaise with key client points of contact on a regular basis regarding day‑to‑day service performance and participate in monthly service reviews.
• Manage operational personnel within the designated account.
• Coordinate and oversee all aspects of relevant subcontractor works to the account.
• Support business development activity both through identifying extension opportunities within the existing account and supporting wider business development opportunities (e.g., providing subject‑matter expertise to support bids).

• English – Very Good
• Arabic – Fluent / Excellent

Any

Any

• Bachelor’s degree in an engineering or facilities management related discipline.
• A minimum 5‑8 years’ experience within a facilities management services environment in the Middle East.
• Possess an excellent financial, commercial, business development and people acumen to support the development of innovative solutions and pricing of services.
• Experience of management of facilities maintenance contracts and service delivery.
• Experience of managing performance of facilities services across a range of KPIs and service levels.
• Experience of client liaison, management and reporting.
• Strong technical knowledge of key facilities management service delivery policies, procedures and best practice.
• Exposure to business development and account management activity within a facilities management context.