Venue Manager

About the job (Oli Oli® Doha) Venue Manager

Position:
Venue Manager

Location:

Doha, Qatar

The Venue Manager will be the brand ambassador for Oli Oli® and lead day‑to‑day operations at Oli Oli® Doha. Their responsibilities include adhering to the brand standards and values, embedding the venue in the local community and overseeing guest engagement and satisfaction, implementing the creative calendar provided by the corporate office, fostering a culture of flawless execution of guest experiences and continuous improvement, overseeing back‑of‑house functions (HR, Admin, Procurement, Finance, and Operations), taking ownership of the venue's financial performance and guiding the sales & marketing team, overseeing facilities and exhibit management, and reporting to the corporate office.

• Oversee guest engagement and ensure children and families have an awesome and memorable experience at Oli Oli® Doha.
• Establish the venue as the premier destination for children’s activities for residents and tourists and promote it as an informal learning environment to local schools and educational groups.
• Regularly gather and analyze guest feedback to continuously improve services and promptly resolve issues.
• Ensure a safe environment for both guests and staff through proper training and safety protocols.

• Collaborate with the corporate office while providing leadership and direction to the Doha team on a day‑to‑day basis.
• Ensure the team understands and embodies Oli Oli®’s purpose and values.
• Supervise the management team’s performance, provide regular feedback, and support development.
• Manage frontline staff to ensure they are well‑prepared for group visits and special programs.
• Foster a positive, guest‑centric, and team‑oriented culture.
• Promote clear and open communication within the team.
• Boost morale through recognition, motivation, training, and collaboration.
• Inspire the team to create an engaging experience for all guests.
• Develop a training schedule, including external experts when needed.

• Optimize revenue (while adhering to brand standards) by focusing on sales and marketing efforts tailored to the local market and collaborating closely with the corporate office on marketing campaigns and the calendar.
• Take full ownership of the venue’s profitability by carefully balancing complex and competing priorities.
• Prepare monthly reports on the venue’s overall performance in accordance with budgets and KPIs.

• Create the execution framework to deliver a variety of creative programs throughout the year.
• Develop a solid understanding of the programs and prepare the execution plan on a quarterly basis; ensure clarity and visibility into expectations for programming activities.
• Take a hands‑on (on‑the‑floor) approach during large events and activations; speak with guests daily to understand feedback and identify improvement opportunities.
• Work with the team to prepare a detailed debrief for each program.

• Lead the facilities team to ensure that the premises remain safe, clean, and presentable, with all exhibits and equipment consistently in good working conditions.
• Ensure all health, safety, and local regulations are adhered to.
• Engage with government authorities on an as‑needed basis for the smooth running of the museum’s operations.
• Oversee all administrative and operational aspects of the venue.
• Perform any other duties required to successfully establish the museum and sustain that success over the years.

• A minimum of 8 years of progressively responsible experience in a comparable organization, preferably in edutainment, hospitality, or F&B industries.
• Demonstrated experience launching and guiding organizations through growth while delivering a great experience for guests, especially children and their families.
• Passion for children’s emotional, physical, and intellectual development.
• Decisive yet empowering leadership and management skills, with the ability to build collaborative, result‑driven teams.
• Ability to set the…