QNB-Senior Vice President, Sales

Role Summary

The incumbent is directly responsible for leading the team responsible for selling Qatari (GCC) Equities and fixed income products to institutional clients based locally, regionally, and globally. SVP of Sales must proactively identify client needs and goals that can be served and grow business (revenue) with client(s). The incumbent is also responsible for monitoring and oversight of development and integration of all QNBFS Customer Services delivery channels (Institutional, Corporate, HNWI, Retail) including Call Center and Customer Service help desk.

SVP of Sales is responsible for developing strategic relationships and marketing the Liquidity Provisioning/Market Making as well as Service Agreements to potential LP client companies. SVP of Sales must be proficient in representation of LP/MM value proposition to prospects and existing clients. The incumbent must function in collaboration with the Head of Research and Head of LP/Market Making and assist them in matching LP clients with suitable/specifically targeted international/regional investors, organizing road shows and preparing presentation materials.

SVP of Sales must monitor customer satisfaction at each stakeholder level and initiate changes needed to increase satisfaction scores. SVP of Sales must oversee sales team efforts to identify and build a long‑term active pipeline, exploring both existing markets and targeting new market opportunities. The role requires taking complete ownership of development and delivery of exceptional documents and presentations to create winning outcomes.

The incumbent is responsible for development, implementation and maintenance of applicable QNBFS policies and procedures.

Develop a sales strategy and sales plan in line with the market and industry trends, strategic objectives, client segments, target market, regulatory regime and organizations’ strengths and weaknesses.

Develop QNBFS Customer Service strategy/plan in close consultation with the heads of QNBFS Departments.

Grow and manage pipeline based on sales targets, forecasts and performance goals to increase company’s market share as well as to monitor service levels to increase customer retention.

Operate within the target departmental budgets defined in the budget process.

Implement and meet KPIs and best practices, monitoring sales efforts across all business lines as well as customer service / Call Center performance monitoring for quality measurement purposes.

Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.

Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.

Demonstrate clear understanding of the important factors behind the bank’s financial & non‑financial performance.

Build and strengthen distribution channels and ensure adequate monitoring & oversight on all QNBFS Customer Services delivery channels as well as call center.

Stay abreast with and analyze market research used by customer service team to develop service delivery channels to ensure its effectiveness to attract new customers to company and retain existing customers.

Develop close relationships with CEO’s, CFO’s, CIO’s and senior management teams across the industry.

Gather information on competitors offering, building and maintaining a client profile enabling QNBFS to target its offering scientifically.

Work with the Trading / Research departments to develop new marketing themes.

Travel as needed to meet regional institutions for business building business relationships.

Resolve customer complaints in a timely and professional manner.

Host events and investor road shows for institutional clients to demonstrate product and service offering.

SVP of Sales is responsible for all communications for public relations and shall coordinate with QNB Group Communications, based on the SLA, for the formats of the communication templates of the various media, namely, press release, audio‑visual presentations and online content.

Develop new and existing institutional client relationships with a goal…