Service Delivery Manager

Key Responsibilities

• Manage the end-to-end design, planning, execution, and delivery of projects, ensuring high-quality solutions aligned with customer and organizational requirements.
• Coordinate effectively with internal departments and external vendors/service providers to ensure smooth communication, operational efficiency, and timely project completion.
• Identify, evaluate, and mitigate project risks by implementing appropriate corrective and preventive action plans.
• Develop comprehensive project plans, including project schedules, communication plans, resource allocation, and risk management strategies to ensure successful project delivery.
• Lead the complete project management lifecycle from project initiation and kickoff through planning, execution, monitoring, closure, and final handover.
• Monitor project progress and performance to ensure deliverables are completed within agreed timelines, budget, scope, and quality standards.
• Collaborate with customers, stakeholders, vendors, and cross-functional teams to resolve technical, operational, and design-related challenges efficiently.
• Prepare and present detailed project status reports, performance metrics, and executive summaries to senior management and key stakeholders.
• Ensure full compliance with Service Level Agreements (SLAs), governance standards, and deadline management while maintaining a strong focus on customer satisfaction and service excellence.
• Drive continuous improvement initiatives to enhance service delivery processes, operational performance, and client experience.

• Bachelor’s Degree in Business Administration, Information Technology, Engineering, Project Management, or a related field.
• Proven of 8 Years of experience in project delivery, stakeholder management, and service operations within large-scale organizations.
• Strong understanding of project management methodologies such as Agile, Waterfall, or Hybrid approaches.
• Excellent communication, leadership, problem-solving, and organizational skills.
• Experience working within government or semi-government sectors in Qatar is preferred.