QNB-Assistant Vice President Operations Relationship Management

Job Purpose Summary

• Responsible for implementation of Target Operating Model (TOM) across the International Branches and Subsidiaries.
• Conduct Domain Assessment, Evaluation and Gap Analysis, Regulatory requirements, and report periodically.
• Support EVP / direct manager in governance implementation and day‑to‑day governance responsibilities over branches and subsidiaries.
• Assist in reviewing and implementing Policies & Procedures re‑engineering.
• Coordinate various projects to grow the usage of the Group’s International banking branches / products in line with corporate initiatives.
• Assist in implementing Quality assurance framework in all designated countries.
• Support Domain Owner to Control and Monitor all ongoing implementation of new products, systems and processes in designated countries.

• Provide required information to Domain Owner to create Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes pertaining to the services / activities performed by the branches and subsidiaries.
• Implements KPI’s and best practices for Assistant Vice President Central Operations Relationship Management.
• Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
• Demonstrate clear understanding of the important factors behind the bank's financial & non‑financial performance.

• Instruct and co‑ordinate with the related user departments and International Branches to secure the requirements and schedule for the respective projects/facilities maintenance works execution.
• Co‑ordinate with the Domain Owner plan Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time.
• Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/objectives.

• Provide required support to international branches/subsidiaries in TOM implementation roll‑out plan in respect to products implementation, operational training and guidance.
• Gather Country specific requirements from international branches/subsidiaries in initiation of new business opening.
• Review Business Requirements draft & branch procedures received from related parties and provide review input and obtain approvals from stakeholders when required.
• Ensure International branches/subsidiaries are reporting Daily, Weekly and Monthly operational activities, monitor the reports, and take necessary action if required.
• Monitor and upscale compliance related issues to Group Compliance and communicate Business decision to relevant international unit.
• Coordinate in all banking projects for various corporate initiatives including acquisition conversions, systems changes, new products, services, and product enhancements.
• Ensure direct oversight of high‑volume activity, consistently complex issues and/ or high‑level risk and exposure items that have a significant impact on the achievement of the objectives of the department and potentially the International Operations Department.
• Support in efficiency management, quality improvement, and system optimization projects.
• Effectively interact with other operating units, managers and stakeholders.
• Coordinate and guide International Branches and Subsidiaries to take necessary action on Internal/External audit observation, recommendation within target date until closure.
• Periodic visit to international branches and assess respective domains are in line. Continuous improvement.
• Set examples by leading improvement initiatives through cross‑functional teams ensuring successes.
• Identify and encourage people to adopt practices better than the industry standard.
• Continuously encourage and recognize the importance of thinking out‑of‑the‑box within the team.
• Encourage, solicit and reward innovative ideas even in day‑to‑day issues.

• Provide direct support and guidance to project managers, supervisors, and analysts to international branch users.
• Maintain a high level of…