Manager of Initiatives and Integrated Services

Strategic Initiatives and Project Management

• Lead the planning, execution, and evaluation of university‑wide strategic initiatives under the VPFA office.
• Develop, establish, and implement frameworks for measuring the impact and effectiveness of key institutional projects.
• Ensure alignment of initiatives with institutional goals, operational efficiency, and service excellence.
• Collaborate with academic, research, and administrative leadership to plan and guide policy enhancements, digital transformation, and workflow optimization.
• Forecast trends and future needs to enhance administrative functions and decision‑making.

• Identify, analyze, and reengineer business processes to improve efficiency, reduce costs, and enhance overall performance.
• Develop, plan, and implement process‑transformation strategies aligned with business objectives and industry best practices.
• Drive and oversee automation and digital transformation initiatives by integrating emerging technologies into existing processes.
• Work closely with leadership to establish long‑term process‑optimization goals and create roadmaps for continuous improvement.

• Oversee the integration of administrative, academic, and research services to streamline operations and improve user experience.
• Develop, establish, and monitor service‑level agreements (SLAs) across departments to ensure accountability and operational efficiency.
• Facilitate collaboration between departments to identify synergies, reduce redundancies, and enhance service delivery.
• Monitor and assess key performance indicators (KPIs) and reporting frameworks to evaluate service integration effectiveness.
• Ensure compliance with institutional policies, financial regulations, and best practices.

• Act as a liaison between the VPFA office and university departments, ensuring alignment on strategic priorities.
• Lead, guide, and direct change‑management efforts by designing and executing communication strategies and training programs for institutional transformation.
• Engage with external partners, accreditation bodies, and regulatory agencies to ensure compliance with higher‑education standards.
• Foster a culture of innovation, collaboration, and continuous improvement by engaging stakeholders and implementing feedback‑driven improvements.
• Delegate responsibilities to key stakeholders to ensure seamless execution of initiatives.

• Establish, implement, and monitor KPIs and reporting frameworks to measure initiative progress and operational success.
• Prepare, review, and approve high‑impact reports, presentations, and strategic recommendations for the Vice President and university leadership.
• Ensure data‑driven decision‑making through regular analysis of operational trends, benchmarking, and forecasting.
• Investigate, assess, and report on process inefficiencies and recommend corrective actions.
• Perform other reasonable tasks as assigned by the supervisor.

HBKU seeks applications for the Manager of Initiatives and Integrated Services position. The applicant will be responsible for leading, overseeing, and managing strategic initiatives, process transformation, and service integration within the Office of the Vice President for Finance and Administration.