Operations Manager - Al Maha Services Airways

Operations Manager - Al Maha Services - Qatar Airways - Doha, Qatar

Position Overview:

Qatar Airways is seeking an experienced Operations Manager to oversee Al Maha Services and Lounge operations at Hamad International Airport. The role focuses on ensuring a safe, efficient, and high-quality operation that exceeds customer expectations while maintaining cost-effectiveness and service consistency. The successful candidate will manage staff performance, coordinate with stakeholders, and drive continuous improvement to strengthen Al Maha's position as a premium hospitality service provider.

Job Details:
Country:
Qatar, City:
Doha, Industry: Airlines-Aviation, Function:
Hospitality and Tourism, Salary: 18, monthly (Market estimated), Gender: Any, Candidate Nationality:
Any, Job Type: Full-time.

• Manage day-to-day operations of Al Maha Services and lounges, ensuring high standards of safety, efficiency, and service quality.
• Oversee collaboration with suppliers, airport authorities, and internal teams to maintain seamless operations and consistent service delivery.
• Develop and implement operational policies, lean models, and cost‑saving initiatives without compromising quality.
• Monitor stock, food, and amenity levels, ensuring lounges remain fully equipped and meet Qatar Airways standards.
• Lead planning and training programs to develop staff skills and ensure a five‑star customer experience.
• Work with sales teams to implement strategic commercial plans that drive service usage and revenue growth.
• Ensure compliance with SOPs, audit standards, and service excellence benchmarks.
• Analyze passenger feedback, performance data, and market trends to propose service and process improvements.
• Supervise recruitment, training, and development of a multicultural team, ensuring professionalism and motivation across operations.
• Handle customer feedback, conduct root cause analysis, and implement corrective and preventive measures.
• Manage revenue targets and ensure profitability while maintaining world‑class customer service.

• Bachelor's degree or equivalent with a minimum of 6 years of relevant experience, or diploma with at least 7 years in a similar operational leadership role.
• Experience in hospitality, lounge, or customer service management, preferably in a luxury or aviation environment.
• Strong leadership and mentoring abilities with a focus on team development.
• Proficient in workflow management, reporting, and operational planning.
• Excellent communication skills in English.
• Ability to manage multicultural teams and deliver results under pressure.
• Practical and technical understanding of hospitality and service delivery standards.

• Operations management and planning
• Customer service excellence
• Staff leadership and performance management
• Budget control and cost optimisation
• Service quality assurance
• Stakeholder and vendor coordination

Be part of a globally recognised airline group that sets benchmarks for excellence in service and hospitality.

Lead the operations of one of the region's most premium airport services.

Competitive tax‑free salary with housing, transport, and travel benefits.

Opportunities for career advancement within Qatar Airways Group.

Access to advanced professional training and development programmes.

Work in a multicultural, innovation‑driven environment that values quality and customer satisfaction.