Project Manager, Program ​/ Project Manager, IT Project Manager

Overview

You will be responsible for planning, managing and controlling all implementation activities from project initiation through successful sign-off of the project. You will also be responsible for working closely with the client, internal teams and third-party vendors/partners to ensure that the projects are delivered with utmost customer satisfaction. You will have excellent stakeholder relationship management skills to successfully lead and manage the project team and project stakeholders, and have expertise recognized and requested by customers.

• To understand the clients’ needs and collaborate with all the internal teams to develop solutions, and deliver them to customer satisfaction, will have end to end ownership and responsibility in customer need identification and service delivery

• Project and Practice Management
  • Envisioning and Initiating:
    • Project Charter and Business Case:
      Work with the customer to understand the requirements, the project goals and objectives, constraints, terms and conditions, and what is in scope and out of scope to be delivered
    • Requirements Baseline:
      Facilitate proof-of-concept, prototyping, interviewing/workshops or other techniques of gathering requirements
    • Develop an organizational chart for the core team based on the roles and responsibilities of the stakeholders
  • Statement of work (SOW):
    • Scope Statement and Baseline:
      Ensure the scope statement is clearly understood and as agreed to by the project team, customer, and other stakeholders, create the scope baseline, and the process for scope change control
    • Ensure that the project plan is complete
    • Ensure that components of Schedule and Cost, Resource planning and Risk Management and Quality are captured in the Baseline plan
  • Risk Management and Quality:
    • Identify roles, assign risk owners, responsibilities, and levels of authority
    • Develop a quality plan addressing metrics, productivity, rework, and any processes or standards
  • Performance, Benchmarking and Closure:
    • Execute the project plan, implement mechanisms to measure, record progress, and conduct ongoing analysis of variances, risks, and changes, as well as update/revise the project plan and report status
    • Gain approvals to change requests, re-baseline when applicable, update/revise the project plan and report status
    • Gain formal acceptance and sign-off of the project by the customer and validate that all conditions of satisfaction have been met
    • Project Closure Documentation:
      Analyze document performance in terms of variance, trend, and earned value analysis, its impact, and facilitate the post review meeting with project stakeholders
  • Manage iHorizon’s third party vendors/partners as needed
  • Mentor and provide expertise to the project team members
  • Identify and assign the roles of project team members, project reporting structures and training requirements for the team
• Client Management
  • Create and maintain effective working relationships with customers, while exceeding their expectations in terms of budget, quality and timely completion of projects
  • Manage day-to-day client interaction
  • Set and manage client expectations
  • Communicate effectively with clients to identify needs and evaluate alternative business solutions
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships
  • Build a knowledge base of each client’s business, organization and objectives
  • Continuously seek opportunities to increase revenues from the customer by identifying new opportunities
• Project Accounting and Finances
  • Support the Head of Delivery in managing the project budget
  • Validate the deliverable completion with the client and raise the necessary trigger for invoicing the client at various milestones of the project
  • Obtain final acceptance for the project from the customer by ensuring that the delivered product(s) and services comply with the agreed deliverables list, agreed scope, and any organizational procedures in order to close contractual obligations
  • Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for project
  • Follow up with clients, when necessary, regarding unpaid invoices
  • Identify ways of…