Training & Quality Manager

Training & Quality Manager

Final date to receive applications: 31 July 2026

Department: Human Resources & Training

Employment Type: Permanent - Full Time

Location: Qatar - Doha

• Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
• Analyse training needs and training effectiveness.
• Ensure that every department having corporately developed Training BITES has fully implemented them and that they reflect all hotel specific policies and procedures.
• Further develop the Training BITE Library by assisting individual Departmental Trainers in writing and implementing hotel specific training BITES.
• Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.
• Plan, design and deliver training programmes.
• Devise a training marketing strategy, evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
• Analyse the data on the e-learning platforms and utilise or market it to Management and Department Trainers to enhance learning performance.
• Coach and train managers and Departmental Trainers to improve departmental performance.
• Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
• Organise and supervise Kempinski DNA and brand immersion activities.
• Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
• Work together with department heads and analyse operational quality performance using the Kempinski Experience Assessment Tool (KEA) and Review Pro; then, based on the results, provide remedial training solutions.
• Train and develop Training team members.
• Complete Kempinski Experience Assessment (KEA) checks as specified by the hotel management.
• Identify potential training talent and propose & foster Master Trainer candidates.
• Ensure that the Kempinski Training Monthly report is correctly completed on a monthly basis and the results updated in the Regional Training Consolidation Report.
• In the absence of a Training Coordinator, ensure that the responsibilities are fulfilled.
• Lead by example and promote Kempinski’s core values.
• Prepare the yearly Business Plan and Budget for the Training Department in line with all company Brand Standards together with the Heads of Department and ExCom team.
• Ensure that an objective Self Audit (using the Kempinski Training Peer & Self Audit Tool) is completed at least once per year.
• Promote and implement Kempinski Corporate Training policies and procedures.
• Establish and foster relationships and partnerships with external suppliers, training providers, and legal and safety entities.
• Understand and strictly adhere to the rules & regulations established in the employee handbook and to the hotel’s policies on fire, hygiene, health & safety.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

• Experience in Quality Assurance is essential.
• Prior experience in Forbes Standards is essential.
• This position is operational and the person is required to be in the operation 70% of their time.