Program Manager

Job Summary

Sprinklr is looking for a Global Program Manager to lead one strategic enterprise program for a public‑sector client in Doha. The program will be delivered on‑site in Doha, Qatar, with a retained team dedicated to the client. The role involves end‑to‑end program delivery, managing scope, change control, risks, stakeholder engagement, and ensuring successful, measurable outcomes for the client.

• Own and manage one strategic enterprise program for a public‑sector client, coordinating the retained team and controlling program scope, change control processes, risks, issues, and mitigation plans.
• Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery.
• Ensure that overall program is effective while running individual projects according to schedule and keeping within budget.
• Develop relationships and ensure the appropriate participation of key client and internal stakeholders and executives.
• Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.
• Develop knowledge of the Sprinklr platform components and module synergies to create realistic and meaningful project plans and high‑level solutions.
• Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
• Ensure that all project/program risks, issues and change requests are managed effectively.
• Manage client service expectations and briefs and drive successful, measurable outcomes for the client.
• Set the tone for the team and strive for quality and excellence in all aspects of delivery.
• Provide weekly project status and burn reports to relevant project stakeholders.
• Maintain awareness of the current industry environment that shapes opportunities for client solutions.

• Experience managing enterprise SaaS programs for government, public‑sector, or highly regulated clients.
• Ability to operate directly from the client site, manage daily executive interactions, and build trusted relationships with senior public‑sector stakeholders.
• Extensive client management experience, including close collaboration with business owners and executive‑level clients.
• Experience managing projects in IT, SaaS, Social, or Software environments.
• Experience working with multi‑geo, multicultural delivery teams.
• Prior experience delivering programs in Qatar or the wider GCC region is a strong advantage.
• Experience working on large‑scale project management in leading multi‑organizational initiatives, and driving team accountability to achieve goals.
• Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
• Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis.
• Strong influencing, negotiation and mediation skills.
• Ability to motivate and focus people resources where there is no direct reporting relationship.
• Proven mentoring, supervisory and team‑building skills.
• Ability to resolve problems with keen instincts and organizational experience.
• Strong knowledge of software development life cycles, web technologies, and web development processes.
• Strong verbal and written communication skills.
• Fluency in English is mandatory;
  Arabic is highly desirable to support effective local stakeholder engagement.
• Experience in Agile project management is a plus.
• Certification in Project Management (Prince2, PMP, SCRUM, etc.) is preferred.

• Voluntary healthcare coverage in applicable countries.
• Paid time off to recharge and spend time with loved ones.
• Mentoring program to support career growth.
• Additional benefits designed to support personal well‑being and work‑life balance.

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation and gender identity), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.