Program Manager

Sprinklr – Global Program Manager (Doha, Qatar)

Sprinklr is a cutting‑edge, AI‑native platform for Unified Customer Experience Management. It empowers brands to deliver personalised, seamless, and efficient customer interactions across every touchpoint.

As a member of our Professional Services Team, you will lead one strategic enterprise program for a public‑sector client in Doha. You will be responsible for the end‑to‑end delivery of the program, coordinating a retained team dedicated to the client, and working on‑site full‑time at the client location.

• Own and manage one strategic enterprise program for a public‑sector client, coordinating the retained team and controlling program scope, change control processes, risks, issues, and mitigation plans.
• Partner with consulting teams, leaders, and other internal departments or regional teams to coordinate and drive delivery.
• Ensure that the overall program is effective, while running individual projects according to schedule and keeping within budget.
• Develop relationships and ensure the appropriate participation of key client & internal stakeholders and executives.
• Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders.
• Develop knowledge of the Sprinklr platform components and module synergies—so as to be able to develop realistic and meaningful project plans and high‑level solutions.
• Ensure that each project is reported and forecasted accurately to all external and internal stakeholders.
• Ensure that all project/program risks, issues and change requests are managed effectively.
• Manage client service expectations and briefs and drive successful, measurable outcomes for the client.
• Set the tone for the team and strive for quality and excellence in all aspects of delivery.
• Provide weekly project status and burn reports to the relevant project stakeholders.
• Maintain awareness of the current industry environment that shapes opportunities for client solutions.

• Experience managing enterprise SaaS programs for government, public‑sector, or highly regulated clients.
• Ability to operate directly from the client site, manage daily executive interactions, and build trusted relationships with senior public‑sector stakeholders.
• Extensive client management experience, including close collaboration with business owners and executive‑level clients.
• Experience managing projects in IT, SaaS, Social, or Software environments.
• Experience working with multi‑geo, multicultural delivery teams.
• Prior experience delivering programs in Qatar or the wider GCC region is a strong advantage.
• Experience working on large‑scale project management in leading multi‑organizational initiatives and driving team accountability to achieve goals.
• Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
• Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis.
• Strong influencing skills and negotiation/mediation skills.
• Ability to motivate and focus people resources where there is no direct reporting relationship.
• Proven mentoring, supervisory, and team‑building skills.
• Ability to resolve problems with keen instincts and organizational experience.
• Strong knowledge of software development life cycles, web technologies, web development processes.
• Strong verbal and written communication skills.
• Fluency in English is mandatory;
  Arabic is highly desirable to support effective local stakeholder engagement.
• Experience in Agile project management is a plus.
• Certification in Project Management (Prince2, PMP, SCRUM, etc.) preferred.

• Voluntary healthcare coverage in applicable countries for you and your family.
• Paid time off to recharge and spend time with loved ones.
• Open Mentoring Program designed to support growth and career development.

Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process.

All applicants must be able to work on‑site in Doha, Qatar, full‑time.