General Manager

Job Description

General Manager (GM)

A well-established and growing Sports, Hospitality, Fitness & Wellness group operating premium sports centers and wellness facilities in the GCC region. Company identity is withheld at this stage; full details will be shared with shortlisted candidates.

GCC Region (relocation support available)

Reports to:

Company-CEO

The General Manager (GM) will be responsible for the full on-site leadership of the sports centre, overseeing all departments to deliver an exceptional member and guest experience, operational excellence, and financial performance. The GM acts as the senior representative of the brand on-site, ensuring strategy set by the COO/CEO is executed flawlessly day-to-day.

• Manage the day-to-day running of the facility, including fitness, spa & wellness, F&B, front office, and facilities/maintenance teams.
• Ensure all departments operate to brand SOPs, service standards, and safety/hygiene regulations.
• Monitor facility upkeep, equipment maintenance, and cleanliness to premium standards.
• Manage rosters, shift planning, and staffing levels to match demand.
• Drive a culture of service excellence to maximize member satisfaction and retention.
• Handle escalated member/guest complaints and ensure timely resolution.
• Conduct regular floor walks and audits to ensure consistent service delivery.
• Own facility-level revenue, membership sales, and cost targets.
• Track daily/weekly/monthly KPIs (occupancy, membership growth, retention, F&B revenue) and report to the CEO.
• Identify local opportunities to grow revenue (classes, events, corporate packages, retail).
• Manage facility budget and control operational costs.
• Lead, coach, and develop department supervisors and frontline staff.
• Conduct performance reviews, training, and team motivation initiatives.
• Foster a positive, accountable, and member-focused team culture.
• Support recruitment and onboarding of facility staff.
• Ensure full compliance with health, safety, hygiene, and licensing requirements.
• Maintain emergency preparedness procedures and staff training (first aid, fire safety, etc.).
• Oversee incident reporting and risk management on-site.

• Bachelor's degree in hospitality management, Business Administration, Sports Management, or related field.
• 8+ years of experience in hospitality, fitness, wellness, or sports club management.
• 3+ years in a General Manager or senior department head role within a multi-department facility.
• Proven track record of meeting revenue, membership, and service quality targets.
• GCC/regional market experience preferred.
• Fluency in English required;
  Arabic is an advantage.
• Strong on-the-floor operational leadership.
• Customer‑centric, service‑driven mindset.
• Commercial awareness and budget management skills.
• Team building, coaching, and performance management.
• Problem‑solving and decision‑making under pressure.
• Passion for fitness, wellness, and hospitality.