Keeta, an independent brand of Meituan, is redefining food delivery across Hong Kong, Saudi Arabia, Brazil, and the Middle East. As we continue to scale our Grocery business, we're looking for a Picker Operations Specialist to build and lead our in-store fulfillment operations from the ground up.
This is an exciting opportunity to create scalable operational processes, develop high-performing frontline teams, and deliver an exceptional customer fulfillment experience.
What You'll Do Lead Frontline Operations- Build and manage Keeta's Picker operations, overseeing recruitment, onboarding, scheduling, performance management, and day-to-day operations.
- Lead store Team Leaders while fostering a high-performance culture across frontline teams.
- Design and continuously improve training programs, SOPs, and quality standards covering picking accuracy, product quality, out-of-stock handling, and customer experience.
- Drive operational consistency across all stores through regular audits and performance reviews.
- Optimize workforce planning based on demand forecasts and trading patterns.
- Monitor KPIs including picking accuracy, fulfillment speed, labor productivity, and operational efficiency to drive continuous improvement.
- Partner closely with Delivery, Customer Service, Product, and Retail partners to ensure seamless order fulfillment from picking through to customer delivery.
- Build strong relationships with retail partners to resolve operational challenges and enhance store performance.
- Bachelor's degree with 3+ years of experience in retail, grocery, e-commerce, food delivery, or marketplace operations.
- Experience leading frontline operational teams, store operations, or fulfillment teams.
- Strong knowledge of workforce planning, shift scheduling, training, and performance management.
- Data-driven mindset with experience using operational KPIs to improve performance.
- Excellent stakeholder management and cross-functional collaboration skills.
- Fluent in English
; Arabic is a plus. - Experience using AI tools to improve operational planning or productivity is a plus.
Build from day one – Help establish Keeta's Grocery fulfillment operations and shape how we scale across the region.
Lead with impact – Create operational frameworks, develop frontline talent, and influence business performance at scale.
Collaborate across the business – Work with Operations, Product, Customer Experience, Retail Partners, and Logistics to deliver outstanding service.
Grow your career – Join one of the world's fastest-growing technology companies with opportunities to innovate, lead, and make a lasting impact.
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