General Manager

Employment Type:

Permanent

We are seeking an experienced and commercially driven General Manager – P&L to lead the overall business operations, profitability, and strategic growth of a leading Money Exchange organization in Qatar. The successful candidate will have full Profit & Loss responsibility while driving operational excellence, regulatory compliance, business expansion, and digital transformation. This is a senior leadership role requiring extensive experience in the Money Exchange, Banking, Foreign Exchange, or Financial Services industry.

• Minimum 20 years of overall professional experience.
• Minimum 10 years of experience in Money Exchange, Foreign Exchange, Banking, Remittance, or Financial Services
  .
• Minimum 5 years in a senior leadership role with full P&L ownership (General Manager, Country Head, Business Head, or equivalent).
• Prior experience in Qatar or GCC is highly preferred.

• Bachelor's Degree in Finance, Business Administration, Economics, Accounting, or a related field.
• MBA or Master's Degree is highly preferred.

• Strong knowledge of Money Exchange operations, foreign exchange, remittance services, and financial products.
• Expertise in budgeting, financial planning, forecasting, and P&L management.
• Strong understanding of QCB regulations
  , AML, KYC, CFT, sanctions screening, governance, and risk management.
• Experience leading digital transformation, fintech solutions, and process automation.
• Strong commercial, strategic planning, financial management, and stakeholder management skills.

• Proven track record of driving business growth and profitability.
• Extensive leadership experience managing large-scale operations and multiple branches.
• Strong regulatory and compliance knowledge within the financial services industry.
• Excellent leadership, communication, negotiation, and decision-making skills.

• Lead the overall business with full ownership of Profit & Loss, financial performance, and strategic direction.
• Develop and execute business strategies to achieve sustainable revenue growth and profitability.
• Prepare and manage annual budgets, financial forecasts, and business performance targets.
• Identify new business opportunities, branch expansion plans, and additional revenue streams.
• Monitor financial performance, operational efficiency, and key business performance indicators.
• Oversee end-to-end Money Exchange operations while ensuring operational excellence across all branches.
• Establish operational policies, internal controls, and continuous improvement initiatives.
• Ensure full compliance with Qatar Central Bank (QCB) regulations, AML, KYC, CFT, sanctions screening, and internal governance requirements.
• Maintain strong risk management practices and ensure audit readiness across the organization.
• Build and maintain strategic relationships with banking partners, regulators, corporate clients, and key stakeholders.
• Drive digital transformation initiatives, including fintech solutions, remittance platforms, and process automation.
• Lead, mentor, and develop senior leadership teams while fostering a high-performance culture.
• Ensure exceptional customer service standards and effectively resolve critical customer escalations.